IT Help Desk Technician I

Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for an IT Help Desk Technician I to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually.

Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility. 

We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the IT Help Desk Technician I listed below.

POSITION SUMMARY

The Help Desk Technician I shall provide superior quality, competitive value, and outstanding service by servicing all organization technologies and providing technology support and

 training. Primary duties include operating the IT Help Desk ticketing system in a timely manner with a strong focus on customer service.

GENERAL EDUCATION REQUIREMENTS

•    High school diploma or equivalent.

•    Associate Degree in information technology or relevant field

•    No prior experience in information technology is required.

•    Hands-on experience gained through personal IT projects or online learning platforms (e.g., Home Lab, TryHackMe, HackTheBox).

•    Certification (CompTIA, OffSec, TCM, Google, or EC-Council) 

ADDITIONAL QUALIFICATIONS

•    Customer service experience regardless of industry

•    Strong verbal and written communication skills

•    Detail oriented and strong organizational skills

•    Attention to detail and strong interpersonal skills

•    Excellent written and verbal communication skills 

PRIMARY ACCOUNTABILITIES

•    Provide Tier 1 Help Desk support

•    Provide hands-on assistance to IT team members

•    Provides basic desktop support: Troubleshoots Email, Office Productivity Software 

•    Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues – lower tier support

•    Trains staff on software use

•    Provides after-hours support as needed

•    Prepares necessary presentation materials as required

•    Ensures project deadlines are maintained

•    Provides administrative support as needed

•    Undertakes project tasks as required

•    Performs other related duties as requested