Receptionist

Salary Range:

DISTINGUISHING CHARACTERISTICS OF WORK
This is personal and telephone reception work in City Hall where a large number of people visit or calls are received daily. An employee in this classification performs receptionist duties that involve receiving and routing visitors, answering telephone calls, and public relations work through contact with visitors. Duties may also include performing related clerical functions such as light typing and filing.  Work is performed under the general supervision of an administrative supervisor to ensure that established policies and procedures are adhered to.

ESSENTIAL EXAMPLE OF DUTIES
(Note: These examples are intended only as illustrations of the various types of work performed in this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

•    Uses tact, courtesy, and basic interview techniques in giving particular information to the public regarding the services rendered by the City, and general information concerning the location and services offered by other state and county agencies.
•    Screens individuals and calls securing information so that people may be given correct information or directed to an appropriate source.
•    Makes appointments, by telephone or direct contact, for visitors with members of the organization and keeps a record or tally of each for control and report purposes.
•    May relieve the City operator or clerical personnel during lunchtime or when they are on leave.
•    May be required to do light typing of form letter, schedules of reports.
•    Receives complaints, i.e., zoning, streets, and garbage and refuse collection, and forwards the information to the proper department/division.
•    May file general office material and perform other routine office duties.
•    Performs other work as required.

KNOWLEDGE, SKILLS, AND ABILITIES
•    Ability to handle citizen complaints tactfully. 
•    Ability to establish and maintain effective working relationships with the general public and other City employees. 
•    Ability to keep simple records.  
•    Must have some working knowledge of computers. 
•    Ability to communicate in English and Spanish.

MINIMUM TRAINING AND EXPERIENCE
•    Must have a high school diploma or GED from an accredited school/institution, 
•    Bi-lingual in English and Spanish 
•    A minimum of one year of office experience.

The City of Hialeah Human Resources Department is committed to providing employees an exceptional work environment where through hard work, dedication, and equal opportunity for learning and personal development, employees are able to grow, flourish, and make a difference in our community. The Human Resources Department ensures compliance with Federal, State, and local laws, collective bargaining agreements, and City policies, rules and regulations. The City of Hialeah is an equal opportunity employer. There will not be any discrimination or harassment of any kind on account of age, color, race, religion, sexual orientation, national origin, disability, genetic information, marital or familial status, military service or any of the protected categories. The City of Hialeah is a drug and alcohol free employer.