Job Summary:

The Assistant Warranty Specialist is responsible for homeowner interaction in an effort to raise the level of homeowner satisfaction. They assist in managing the in-construction walkthrough all the way through completing one-year warranty claims while taking a proactive approach to resolve buyer issues.

Duties/Responsibilities:

Accurately updates and inputs documentation into Marksystems database daily.
Closes out claims in a timely and effective manner.
Assists with adjusting schedules for walkthroughs and closings accurately as needed.
Completes a detailed pre closing walk list with the sales agent and homeowner of items that need to be addressed.
Assists with completing detailed pre-closing walk list with the sales agent and homeowner.
Assists with completing a New Home Orientation with the buyers. Verifies items have been completed and demonstrate the functions of the home to the buyer while seeking high level of customer satisfaction.
Sends emails for a 45-day and 1-year warranty follow-up and goes over the items to determine if they are warrantable or not.
Assists with scheduling sub-contractors on warrantable items and verifies completion with homeowner and contractors.
Responds to homeowners calls and emails that come through the grasshopper line and warranty email.
Discusses homeowner’s concerns and communicate to warranty specialists and/or warranty manager.

Required Skills/Abilities:

Strong verbal and written communication skills.
Extremely detail-oriented.
Proficient computer skills, including Microsoft Office.
Ability to routinely shift demands.
Ability to enter data in an accurate and meticulous manner.
Working knowledge of general office equipment.

Education and Experience:

High School diploma or GED.
Minimum 1 year of related experience; new home building experience preferred.
Prior customer service experience preferred.

Physical Requirements:

Must be able to access and navigate all areas of the construction site in all types of weather.
Must be able to lift up to 40 pounds at times.

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