Billing Customer Service Representative

Duties/Responsibilities:  

• Respond to patient inquiries regarding billing issues, payment processing, and account statements via phone, email, or chat.

• Assist patients in understanding their bills, payment arrangements, and any discrepancies.

• Resolve billing disputes and work closely with the billing department to rectify errors and ensure accurate billing.

• Process payments, set up payment plans, call patients regarding past due balances, and handle refund requests according to company policies.

• Maintain billing records and ensure all documents are accessible and up to date in the billing system.

• Collaborate with other team members to address patient needs and enhance specialty services.

• Provide feedback on patient issues to help improve overall billing processes.

• Stay informed about company products, services, and policies to effectively assist patients.

Skills/Abilities: 

• Strong communication and interpersonal skills with a customer-focused attitude.

• Proficient in using billing software and Microsoft Office Suite (Excel, Word, etc.).

• Detail-oriented with strong analytical and problem-solving skills.

• Ability to handle difficult situations with professionalism and empathy.

Education: 

• High school diploma or equivalent; associate or bachelor’s degree in finance, business, or a related field is a plus.

• Previous experience in customer service, preferably in the billing or financial department.

Benefits:

• Paid Time Off (PTO)

• Eight (8) paid, closed clinic, holidays each year

• Health insurance, including medical, dental, and vision

• 401(k) plan with match

• Professional development fund

• Employee assistance program

Pay: Starting at $20/hour

Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.

Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.

Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.