Customer Experience Representative

Job DetailsJob Location: Jolly Enterprises - Wilder, KY 41076CUSTOMER EXPERIENCE REPRESENTATIVE JOB SHIFT Monday - Friday 8am - 4:30pm   PAY RANGE $17-20, based on experience Why Choose Jolly? • Competitive Bi-Weekly Pay, 401K Retirement Matching • Health Benefits that include: Medical, Dental, Vision • Paid Training (We Pay You to Learn on the Job) • 10 Days of PTO, 6 Paid Holidays • State of the art facility includes a full court basketball/event center that is available to employees and their families or friends • NEXSTAR Company - Training and coaching • Work Hard, Play Hard! Motivated team players who like to have fun • Work/Life Balance • Community Focus • Office Support WHY WE NEED YOU Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career. THE BIG TASK You will promote customer satisfaction by converting incoming customer calls into booked service appointments. QualificationsKEY SUB TASKS You will need to learn the call script in order to sound professional and authentic when speaking with our customers. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager.