Patient Accounts Representative

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Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. As a part of our team, you will build a rewarding, lifelong career in a diverse and welcoming environment.

As a Patient Accounts Representative, you will research, analyze and reconcile patient account receivables, refunds, claims processing, patient statements and revenue cycle management. This role is essential to the ongoing organization within the Cleveland Clinic Finance Department, allowing you to use your skills to make a difference in patients, the community and beyond. 

A caregiver in this position works a hybrid schedule Monday – Friday from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:  

• Research, analyze and reconcile patient account receivables, refunds, claims processing, patient statements and revenue cycle management. 

• Process claims and patient statements including claims generation, coding, data entry, edits and follow-up. 

• Maintain and apply knowledge of current requirements relative to managed care contracts, Medicare, Medicaid, Worker's Compensation, and departmental policies regarding uninsured payers and discounts. 

• Evaluate accounts and prepare adjustments to refund payments and correct discrepancies as necessary. 

• Serve as a primary resource for responding to patient/payer inquiries regarding account balances and claim status. 

• Assist with orienting, training and mentoring team members. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or equivalent 

• 2 years of experience in patient billing or related area 

Preferred qualifications for the ideal future caregiver include:  

• Coding Certification 
• Behavioral Health experience

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.