Outpatient Psychiatry Medical Assistant

Why This Role Matters

As a Medical Assistant in Outpatient Psychiatry, you’ll play a critical role in supporting children and adolescents navigating behavioral and mental health challenges—alongside families who rely on compassionate, coordinated care. This is a unique opportunity to work at the intersection of medical and behavioral health in a collaborative, mission‑driven outpatient setting where relationships, trust, and continuity of care truly matter.

You’ll support a multidisciplinary care team while building meaningful connections with patients and families, helping create a safe, respectful, and supportive clinical experience every day.

Job Responsibilities

Patient Care

• Provide competent clinical and technical support in alignment with CCHMC policies, best practice guidelines, and department needs within an outpatient psychiatry setting.
• Prepare patients and families for visits by gathering information, supporting rooming workflows, and assisting providers during assessments and visits as appropriate.
• Support patient care that reflects family-centered care and the medical home model, with particular sensitivity to emotional, behavioral, and developmental needs.
• Deliver flexible, culturally responsive, and trauma‑informed care that respects the dignity, privacy, and unique circumstances of each patient and family.
• Partner with families as active participants in care, supporting shared decision‑making and reinforcing education provided by the care team.

Customer Service

• Serve as a patient and family advocate, creating a welcoming, calm, and supportive clinic environment.
• Respond thoughtfully and promptly to patient and caregiver questions or concerns, particularly those related to behavioral health visits and follow‑up needs.
• Provide age‑appropriate and family‑appropriate education and guidance as delegated, reinforcing visit expectations and next steps.
• Demonstrate empathy, professionalism, and emotional intelligence when supporting patients who may be experiencing distress or anxiety.

Collaboration & Teamwork

• Work collaboratively with psychiatrists, psychologists, nurses, social workers, therapists, and administrative staff to support coordinated care.
• Follow complex direction and workflows while maintaining flexibility in a dynamic outpatient clinic environment.
• Build positive working relationships and contribute to a culture of respect, trust, and psychological safety.
• Share knowledge, support peers, and contribute to continuous improvement efforts within the clinic.

Data & Documentation Management

• Accurately manage patient records in accordance with departmental and regulatory standards.
• Assist with data collection, forms, releases of information, and consent documentation as required.
• Demonstrate strong attention to detail with timely, accurate documentation and data entry in the electronic medical record.
• Maintain confidentiality and comply with all privacy and compliance standards, especially related to behavioral health information.

Clinical Support & Testing

• Perform or support delegated clinical tasks within scope and training, as appropriate for the outpatient psychiatry setting.
• Maintain knowledge of applicable testing, screening tools, and workflows used in behavioral health care.
• Communicate results or next steps as delegated, ensuring clarity and sensitivity in all patient interactions.

Job Qualifications

Required:

• High school diploma or equivalent
• One of the following:
  • Graduate of an accredited Medical Assisting program with no directly related experience required, OR
  • Completion of a formal medical services training program of the U.S. Armed Forces, OR
  • One (1) year of work experience in a related healthcare role

Preferred (but not required):

• Experience working in outpatient behavioral health, pediatrics, or family-centered care environments
• Strong interpersonal skills with comfort supporting patients experiencing emotional or behavioral challenges

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