Medical Assistant

Job DetailsJob Location: Healthpoint ABC - College Station, TX 77845BASIC FUNCTION Under the direction of the Healthcare Providers and Organizational Protocols, the position of Medical Assistant provides direct patient care along with clinical and administrative assistance to the healthcare provider(s), ensuring smooth patient flow and efficient clinical operations. PRIMARY RESPONSIBILITIES AND DUTIES 1) Clinical Responsibilities: a. Obtain medical history from patients and record vital signs b. Accurate documentation of services provided c. Prepare patients for examinations, assist with medical procedures and treatments d. Administer medications as directed by healthcare providers or protocol e. Perform basic laboratory tests and collect specimens for testing f. Provide Patient Education as directed by provider or protocol g. Instruct patients about medication and special diets as directed by healthcare providers or protocol h. Conducts basic first aid and CPR i. Awareness of infection control protocols 2) Administrative Responsibilities: a. Communicate with patients and their families regarding healthcare needs and concerns b. Schedule appointments for patients and maintain medical records as needed c. Answer phones, properly document messages, and provide information to patients as needed d. Order and maintain medical supplies, lab supplies, and other equipment as needed in the exam room and clinical site e. Assist Front Office Associates with scheduling patients when needed f. Manage Patient Referrals to specialists or other services when needed or directed g. Manage and process any prior authorization for medications or medical services as needed 3) Communication and Interpersonal Responsibilities: a. Effective verbal and written communication with patients and healthcare professionals b. Active listening and empathy when interacting with patients c. Maintaining patient confidentiality and privacy per HIPAA (Health Insurance Portability and Accountability) guidelines d. Collaborating with the healthcare team, both internal and external stakeholders 4) Performs other duties as assigned a. Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.) MISSION, VISION, AND VALUES 1) Empathy - Demonstrates a high level of empathy, respect, and understanding of diversity in the workplace by treating all patients, guests and colleagues with dignity, courtesy, and inclusivity, and by actively seeking to learn from different perspectives and experiences. 2) Excellence - Consistently upholds high ethical and safety standards and demonstrates unwavering integrity in all work-related activities. Strives for excellence in job performance. 3) Enjoyment - Displays enjoyment (gratitude), a commitment to learning, and professionalism by actively seeking feedback, accepting constructive criticism, and demonstrating a willingness to grow and improve in their job role. 4) Commitment to Patient/Customer Service - Exhibits exceptional patient/customer service skills, consistently providing professional support. Demonstrates effective communication skills, actively listening to patients/customers, and responding promptly to inquiries and concerns. Handles challenging situations with tact and diplomacy, ensuring timely resolution of problems and fostering positive patient/customer experiences CULTURE 1) Gratitude - Displays a positive and appreciative mindset and supports happiness and well-being in self and others. 2) Collaborative Team - Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others in an inter-professional team to support organizational activities. Identifies and supports opportunities for professional development of team members. 3) Quality Improvement - Collaborates with team to drive continuous improvement initiatives to enhance quality standards, processes, and outcomes. 4) Accountability - Ensures consistent adherence to regulatory guidelines and HealthPoint policies and procedures. Takes accountability for mistakes and errors.Qualifications