Call Center Representative

POSITION SUMMARY

We are seeking an energetic, hard working person with a passion for great service for our growing call center. 
We are a local manufacturer who prides itself on the quality of our products and service to our customers.
This is an inbound & outbound calling position following up on existing database leads to rekindle sales opportunities. This is a full time position. Occasional weekend hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inbound call handling & outbound calling to existing database of interested leads.
• Accurate, timely, and professional written responses to emails and chat conversations.
• Follow script and questionnaire regarding continued interest and quality of experience.
• Provide accurate information and keep detailed notes in SalesForce CRM.
• Administrative duties as directed.

REQUIRED SKILLS & EXPERIENCE

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience with Salesforce preferred. 
• Call Center Experience preferred.
• Positive and engaging attitude.
• Excellent communication skills.
• Ability to think in a very fast paced environment.
• Attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism is a must.