The City of Collinsville is seeking applicants for a full-time, non-exempt Finance Associate. This position is a fast-paced, customer-facing role that works directly with team members and a variety of City Departments, to provide a wide range of services to Collinsville City Hall customers.

Here in Collinsville, the ideal candidate for this position will be self-motivated, highly organized, eager to learn, with a positive attitude and excellent communication and problem-solving skills, all while utilizing sound judgment, discretion, and confidentiality.

Job Responsibilities

Provide excellent customer service to City of Collinsville customers, including residents, non-resident water and sewer customers, internal staff, and elected officials
Answer all City Hall main-line phone calls, assist or redirect callers as needed
Respond to inquiries from a variety of sources (in person, phone, online, email, etc.) in a prompt, accurate, and friendly manner
Process cash, credit card, check, and ACH payments for utility bills, permits, and other miscellaneous fees
Review and process applications for new water, sewer, and trash service
Accept and prepare Utility Tax Rebate applications
Prepare various correspondence and mail
Perform various research and finance support functions, including data entry, filing, and scanning

Minimum Qualifications

Minimum qualifications include:

3 years of customer support experience or experience of customer service
Positive attitude and excellent customer service skills
Ability to work in a fast-paced environment
Willingness to learn new tasks, ask questions, and adapt as policies and laws change
Attention to detail
Ability to perform independent research (e.g., checking multiple software programs for records and cross-referencing information)
Strong analytical and problem-solving skills
Ability to stay calm and maintain composure during stressful situations
Effective communication skills, both verbal and in writing
Ability to work with people at all levels, including the public, staff, and other municipal, county, and state officials
Comfortable with cash handling and high volumes of financial transactions; skilled in cash balancing
General knowledge of accounting principles as they relate to fund accounting, accounts payable, accounts receivable, utility billing, and general ledger functions
Comfortable with technology and capable of guiding customers through various web applications in person and over the phone
Bilingual candidates are highly preferred

Salary and Benefits

This is a non-exempt, hourly position starting at $46,779.20 - $51,625.60 per year (eligible for overtime and compensation time)
The City of Collinsville offers a comprehensive benefits package, which includes health, dental, vision and prescription 100% funded by the City for single coverage
Payment for opting out of City Health Insurance
Pension is with the Illinois Municipal Retirement (IMRF) system
Disability Benefits with IMRF
Student Loan Forgiveness
Vacation Time, 1 Personal Day/year, and 12 Sick Hours/month
Tuition Reimbursement Opportunities
11 Paid Holidays

To view more of our benefits please visit: https://www.collinsvilleil.org/departments/employee-benefits

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