- Monitor profitability of hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
- Monitor Cost and Inventory matrixes.
- Creates the Annual Budget for the hotel.
- Assists with Capital Improvement projects.
- Actively Participates in Sales Initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
- Forecasts Projections weekly.
- Actively Participates in creating the Annual Marketing Plan.
- Passes the Brand initiated Quality Assurance inspections. Provides Corrective Actions for any deficiencies and/or corrective actions.
- Maintains knowledge of product and service quality standards for the Brand. Ensures adherence to Brand standards. Ensures all safety standards are being maintained.
- Monitors Customer Service scores through Brand Reports, Social Media and 3rd Party Sites. Ensure deficiencies are addressed and corrected.
- Ensures best practices are being used in the execution of hiring and training.Â
- Assists or establishes training and development programs for all associates.
- Manages key managers and assumes direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.Â
- Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
- Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
- Executes and monitors goals and strategies assigned to the hotel.
- Ensures all staffing levels are met and to make arrangements to ensure such.
- Creates and maintains a positive, professional working environment in the hotel.
- Each associate will adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives.
- Maintains favorable relations with Corporate Office staff by responding to Corporate Office staff questions and requests. Â Consistently supply accurate and timely financial and operating data. Â
- Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time. Regularly communicates with Corporate Office staff.
- All other duties and special projects as assigned.
- During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy.
- During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
- Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager.
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