Hotel Front Desk Agent – Holiday Inn Express

Location: 400 Old Loudon Road Latham, NY 12110

Pay: $17.00 - $20.00 per hour based on experience

Job description: Front Desk Agent

Reports To: Assistant and/or General Manager

Department: Front Desk

Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites

At the Holiday Inn Express & Suites, part of the IHG Hotels & Resorts family, we pride ourselves on delivering a clean, comfortable, and welcoming environment for every guest. We believe in providing "more than just a stay" — we deliver a consistent and outstanding guest experience, every time. Join our team and help make our hotel a home away from home.

SUMMARY

We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out.

Your Goal: To maintain and promote hospitality at all times by welcoming and serving guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone.

ESSENTIAL DUTIES INCLUDE BUT NOT LIMITED TO:

Greets guests in person as well as via telephone in a friendly manner
Responsible for check in and check out services to hotel guests
Ensures that charges are accurately posted to guest rooms, credit cards are verified, and assigned bank (cash drawer) balances at the end of the shift
Responsible for maintaining guest privacy with respect to credit card and guest room number privacy
Timely resolve to guest issues, questions, or concerns
Maintains a professional appearance
Other duties may be assigned

QUALIFICATIONS:

Ability to be flexible with your schedule.
Available to work day shift hours, include evenings, weekends, and holidays, on-call, overtime, and rotating weekends.
Excellent telephone communication skills
Good mathematical skills
Excellent computer skills
High school degree or equivalent experience
Minimum three months to one year related experience required
Entire shift is spent at front desk standing for long periods, or occasionally sitting
Answer telephones and computer work for duration of shift
Ability lift, carry, walk, sit, push and pull and be able to lift at least 50 pounds

BENEFITS FOR FULL-TIME EMPLOYEES:

Dental insurance
Employee discount
Flexible spending account
Food provided
Free parking
Health insurance
Vision insurance
Health savings account
Paid time off
Employee discounts at IHG hotels worldwide
Opportunities for career growth and development
Aflac supplemental benefits and Guardian life insurance
401(k) plan with company matching

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*** WE ARE AN EOE & PARTICIPATE IN E-VERIFY ***

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