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Mortgage Loan Processor
Reports to: Retail Lending Officer
FLSA Status: Non-Exempt | Supervisory Role: No
Why Join Us?
At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. Join Trustco Bank and be part of a team committed to excellence in mortgage lending. Apply today to help families realize their homeownership dreams with professionalism, integrity, and the highest standards of service!Â
We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!Â
About the Mortgage Loan Processor Role
We are seeking a detail-oriented and proactive Mortgage Loan Processor to join our dedicated lending team. In this pivotal role, you will manage the administrative and clerical facets of the residential mortgage process, ensuring a seamless experience for our clients from application to underwriting.Â
The Mortgage Loan Processor is responsible for coordinating and managing the administrative aspects of the residential lending process. This includes verifying documentation accuracy, gathering additional information required for underwriting, and maintaining clear communication with clients and internal teams to facilitate efficient loan processing.Â
Key Responsibilities
- Loan Documentation & Verification: Verify all Encompass database information against original documents to ensure precision; Conduct preliminary reviews of credit reports and assess borrower financial information; Perform thorough preliminary and final reviews of all loan documentation to ensure compliance and accuracy.
- Customer & Partner Communication: Coordinate property appraisals and facilitate their timely delivery to clients; Order flood determinations to meet regulatory requirements; Generate, review, and send crucial loan disclosures, including Loan Estimates and settlement service provider paperwork; Maintain ongoing communication with clients, real estate agents, and internal teams through timely correspondence and updates.
- Compliance & Quality Control: Run Mavent Compliance Testing to uphold regulatory standards; Track receipt of 3-day disclosures and other critical documentation timelines; Support adherence to all relevant policies, procedures, and legal requirements throughout the loan process.
- Pipeline & Support Operations: Maintain an organized, up-to-date loan pipeline to support efficient workflow; Provide comprehensive support to branch personnel and clients, ensuring a smooth loan experience; Assist in resolving any issues that may arise during the processing cycle
This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.
Qualifications
Required
- High School Diploma or equivalent; relevant experience welcomed.
- Prior customer service experience with a focus on professionalism and client satisfaction.
- Effective verbal and written communication skills.
- Well-organized with the ability to multitask and meet tight deadlines.
- Independent worker with a collaborative attitude.
- Proficiency in Microsoft Office Suite, especially Excel and Word.
- Fluent in English; bilingual a plus
- Access to reliable transportationÂ
Preferred
- Associate’s degree or higher in Business, Finance, or related field.
Schedule
Full-time position: Monday – Friday, 8:30 AM – 5:00 PM (occasionally 6:00 PM on Thursdays and Fridays), occasional Saturdays from 9:00 AM – 1:00 PM as job duties demand
Physical Demands:Â
Primarily sedentary; includes use of standard office equipment.
Equal Employment Opportunity Statement:
 Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:
• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.
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