Manager - Mortgage Production

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

The primary purpose of this position is to work with Wings mortgage production staff, members and potential members to assist them in identifying and securing a mortgage loan that is appropriate for achieving their financial goals, including home ownership. The Manager coordinates their team's origination of compliant files for conventional, FHA, and VA lending for a pre-determined amount of mortgage volume that is determined on a yearly basis. The Mortgage Department provides our community the highest quality member mortgage experience. We strive to be our community's first choice when deciding how to achieve their homeownership goals. We deliver value for our membership with our depth of product offerings, competitive pricing, simplified process and commitment to member service throughout the life of the loan. This role's major priorities will fluctuate with time spent on various activities due to factors such as changing market conditions, team composition, new regulations, or other emergent needs.

Essential Functions

• Oversee the meeting of goals and operation of the mortgage loan production department.
• Manage mortgage staff to provide training, direction, standards and evaluations. Coaches and leads staff in external loan origination and the highest service quality levels.
• Work cross functionally for better delivery of front and back-end mortgage processes. Participate in mortgage teams for QC, underwriting, compliance and P&P updates. Originate employee and high profile member mortgage loans.
• Collaborates with Business Development and Marketing for product education, and sales objectives.
• Monitor weekly and monthly mortgage loan production reports and ensure all compliance. Daily oversight of the pipeline, web, phone and face-to-face applications.
• Monitor competitors' interest rates and mortgage loan marketing programs. Make recommendations for mortgage loan product and service enhancements.
• Develop seminars and educational mortgage loan outreach programs. Research potential programs and cost benefit analysis. Monitor MMG and Mortgage Currentcy, eFanniemae, and AllRegs sites for pertinent information.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• Bachelor's Degree in Business Administration, Finance, Communications, or related field of study. required
• 7+ years' lending experience (either consumer or mortgage) to include: Required
• 3+ years' mortgage lending/sales experience. Required
• 2+ years' supervisory experience. Required

Technical or Specialized Knowledge/Skills:

• Strong sales and mortgage loan product and underwriting requirements experience.
• Excellent interpersonal and communication skills.
• Must be able to handle multiple projects at a time.
• Comprehension of mortgage lending compliance regulations, conventional, FHA and VA experience for structuring loan programs.
• Extensive experience with FNMA DU automated underwriting system.
• Advanced communication, relations, and coaching skills.
• Must be skilled in developing educational materials and programs for members and staff.

Certifications Required:

• State Issued Driver's License with an acceptable driving record. required
• Able to obtain and maintain NMLS registration in good standing. required

Additional Information

PAY RANGE: $123,000 to $143,000 Annually (S18), plus monthly incentives (Average incentive $10,000 per month, uncapped), and 5% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
  
  We anticipate this position to close on 08/17/2026. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.