Room Service - Telephone Coordinator

Job Title: Room Service - Telephone Coordinator

Job Pay Rate: $20.00/Hr.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Room Service team, you will be responsible for receiving all incoming calls, taking guest orders, upselling orders, taking restaurant reservations after hours, recording messages, helping pre-set orders, and maintaining the stock room.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Answer phones and log orders for guests
• Organize food orders in sequence according to receipt
• Determine approximate delivery time for guest
• Assist in pre-setting orders
• Complete side-work as assigned by manager
• Use point-of-sale system for inputting orders
• Organize Room Service area
• Help re-stock room as necessary
• Knowledge of both 5 star and 5 diamond guest service standards
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or general education degree (GED) or an equivalent experience
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills
• Flexibility in schedule and willingness to work mornings, afternoons, evenings as well as weekend and holidays
• Willingness and comfort being on the phone
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times.

*Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally.  By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career. 

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.