HR Administrative Support

Position Purpose & Summary

The HR Administrative Support position is responsible for implementation, coordination, monitoring, and tracking property-wide employee training programs and employee onboarding, including recruitment, interviewing, and new hire orientation. The person will conduct ongoing needs assessments; design, develop, implementation of training curriculum; evaluate; and assist in developing and implementing property-wide internal communications. The HR Training Coordinator will assist in other general Human Resources duties.

Essential Functions:

• Maintain and update as needed all training content, materials, and supplies.
• Oversee, update, and facilitate weekly New Hire Employee Orientation.
• Monitor departmental new hire training for all departments. Review training materials annually and provide support as needed.
• Conduct needs assessments annually, to include job task analysis.
• Organize and aid in scheduling and tracking supervisor/manager training, to include new leader orientation.
• Coordinate, track, and facilitate (or coordinate facilitator), as needed, all regulatory compliance training such as: HIPAA, ServSafe, Mandatory Reporter, PCI, and OSHA - including CPR, Bloodborne Pathogens, and Safety Training.
• Assist in creating content for our employee communication strategy for the property using all methods of communication including email, whiteboards, All Team meetings, All Leader meetings, bulletin boards, social media, eNewsletter, intranet and more.
• Assist with the planning, coordination, and facilitation of team member relations events/programs to include, but not limited to, All Team Meetings, Team Member Appreciation Events, Holiday Party, and Annual Team Member Engagement Survey/Action Planning.
• Track and maintain locker assignments, vehicle tags, and employee ADP Biometrics.
• Track and ensure all employee related licensures and certificates are up to date and valid for the state of Colorado.
• Assist in the administration of recognition and service awards programs, including monthly Enriching Lives Recognition and annual recognition events such as Gateway Club celebration.
• Administer and evaluate behavioral assessments through Predictive Index.
• Assist in the recruitment process to include posting new positions internally and externally, monitoring candidates in Applicant Pro, and planning and participating in hiring events.
• Attend all Human Resources functions and assist in implementation as required.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Assist in general Human Resources duties such as employee investigations, coaching, audits, and data entry.
• Assist other departments throughout the resort, as needed.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Display care in the use of equipment and maintain an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills:

• Excellent communication and interpersonal skills.
• Strong PC Skills, including Microsoft Word, PowerPoint, Outlook, and Excel required.
• Social media expertise needed.

1. Formal Education and Job-Related Experience:

• Four-year college degree preferred.
• Minimum of 2 years of hospitality experience required and 1-year management/supervisory experience in hospitality preferred.
• 2-3 years of Human Resource experience preferred.

1. License, Registration, and/or Certification Required: None

External and Internal Personal Contact:

1. Communications:

• Daily – Verbal and written
• Weekly – Participating in meetings and assisting with team member relations.
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.