Guest Experience Coordinator - Winter Seasonal

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Guest Experience Coordinator

Department: Ticketing & Guest Services

Classification: Winter Seasonal, Full-Time

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment. 

Job Duties

The purpose of the Guest Services Coordinator is to provide the highest level of guest service for Jackson Hole Mountain Resort (JHMR) customers by ensuring accurate and efficient sales of all ticketing products as well as deliveries/mailing. Coordinators facilitate specific departmental functions.

• Responsible for maintaining high level of product knowledge and answering staff questions.
• Assists with return/refunds for any type of transaction as needed.
• Coordinates all aspects of wholesale ticket program.
• Works closely with other departments at JHMR as well as guests, groups and wholesalers.
• Coordinating printing, delivery, and mailing of lift tickets (wholesale, Lodging, Season Passes, and JStore orders). Delivery of ticketing will include driving to various locations in Teton County.
• Monitors the Season Pass Office front line sales and assists with pass access product management.
• Responsible for daily department wide auditing, end of day reporting and balancing all POS.

Are you the right fit? Below are some traits an exemplary candidate possesses. 

• Excellent communication skills.
• Guest centric mindset.
• Knowledge of general accounting, reconciliation, and cash handling.
• RTP experience preferred.
• Team player, but also able to work independently.
• Can operate under pressure.
• Detail oriented.
• Has valid driver’s license.
• Computer skills preferred. 

Benefits & Perks

• Free JHMR ski pass
• Free START bus pass
• Indoor and outdoor environment.
• Up to two-hour ski breaks.
• Work with a great team!
• Discounts at all JHMR Food & Beverage locations
• Discounts at all JHMR Retail & Rental locations
• Health and wellness discounts.
• Pro-deals through Expert Voice, Outdoor Prolink, POC, and more! 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

 AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.