Rental Delivery Technician - Winter Seasonal

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Rental Delivery Technician

Classification: Winter Seasonal, Full-Time/Part-Time

FLSA: Non-Exempt

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment. 

Job Duties

The purpose of this position is work with Mountain Direct Rental Delivery guests to provide an exceptional & efficient rental experience within the guests place of residence.

• End of day accounting reconciliation.
• Assist in maintaining reservations, rentals, returns, van maintenance.
• Work with Product Sales and Service, Mountain Sports School, and FNB to provide the best guest experience for rental delivery.
• Assist guests through delivery rental process, focusing on the guest experience and efficiency of rental time.
• Analyze and reach goals on flow efficiency & rental form time.
• Consistently monitor the guest flow and expedite the rental process and its logistics.
• Understand and communicate the rental & demo equipment packages and features to ensure the best match for the guests.
• Ensure all equipment is returned efficiently and properly in the SnowCloud rental system.
• Adjust bindings to fit renters' characteristics.
• Ensure the highest level of equipment maintenance.
• Cross-train with the Rental Cashiers, Ski Check/Basket Check & all Jackson Hole Mountain Resort (JHMR) retail operations.

Are you the right fit? Below are some traits an exemplary candidate possesses. 

• Excellent customer repair and tune services
• Knowledge of Ski and Snowboard repair work is preferred.
• Valid driver’s license. 
• Outgoing personality.
• Guest centric mindset.
• Excellent customer service.

Benefits & Perks

• Free JHMR ski pass
• Free START bus pass
• One-on-one guest interactions
• Access to Retail shop forms
• Free Ski/SB demos and rentals
• Free repair/tuning work on your skis or snowboards
• Discounts at all JHMR Food & Beverage locations
• 40% in-store discount
• Health and wellness discounts
• Pro-deals through Expert Voice, Outdoor Prolink, POC, and more!

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.