Installation Specialist/Tech

Job DetailsJob Location: SC Columbia - Columbia, SC 29209Position Type: Full-Time/Part-TimeEducation Level: NoneTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalJob Summary   Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced environment? As an Installation Specialist - Tech I, you'll play a vital role in ensuring accurate installations and providing outstanding support to customers and partners. Your attention to detail and problem-solving skills will help create remarkable installation experiences, making you an integral part of our Customer Support Team.   What You’ll Do   The Installation Specialist -Tech I has a variety of duties and responsibilities that include, but are not limited to, the following:   Deliver Exceptional Customer Support: Provide top-notch service via phone, chat, and email to customers, installers, and partners, ensuring a smooth and positive experience. Problem-Solve in Real Time: Address and de-escalate customer service issues, escalating to management when necessary to ensure resolution. Coordinate Installations: Schedule installation projects with precision and manage updates to support field offices effectively. Verify and Maintain Accuracy: Review field measurements and sold contracts, resolving discrepancies to ensure installations meet exact specifications. QualificationsSkills & Experience   Customer-Centric: Always prioritize delivering the best service. Problem Solver: Quick to address challenges and find solutions. Excellent Communicator: You know how to listen and lead with clarity. Detail-Oriented: Proven ability to handle data accuracy, verify measurements, and manage records meticulously.   Qualifications   High school diploma or GED equivalent Experience working in flooring installation or construction preferred   Other Requirements   Must be able to pass a background check Must possess and maintain a current, valid driver's license   Travel   Travel is not required for this position