Description

CUSTOMER SERVICE REPRESENTATIVE

Reports to: Store Director

FLSA Status: Non-Exempt

SUMMARY

As a Customer Service Representative, you are to assist customers and support front-end store operations. In this role, you will handle customer inquiries, process returns and exchanges, assist with transactions, and ensure a positive shopping experience. You will also help maintain an organized and welcoming environment. If you have strong communication skills, enjoy helping people, and thrive in a customer-focused role, we invite you to apply!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers
Process returns and exchanges
Answer phones and assist with inquiries
Maintain a clean and organized front-end
Support front-end team
Follow store policies
Promote store and its loyalty programs
Handle customer feedback
Manage lottery machine operations
Perform all other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong communication and interpersonal skills
Basic math and reading skills
Ability to work well under pressure and handle customer inquiries professionally
Attention to detail and ability to follow store policies
Friendly, positive attitude and willingness to assist customers
Willingness to collaborate with fellow employee-owners and management team
Ability to work in a fast-paced environment

WORKING CONDITIONS

Work is typically performed in the front-end of grocery store environment
Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand for extended periods of time
Must be able to sit for extended periods of time
Frequently required to stand; walk; and stoop, kneel, crouch or crawl
Must have visual and hearing acuity
Consistently perform repetitive tasks
Ability to use hands and fingers to reach, lift and carry 25 pounds on a regular basis
Ability to speak to, hear, and understand others via phone and in person in English

JOB SUCCESS FACTORS

Customer Service

Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell

Honesty & Integrity

Always maintain professional and ethical behaviors
Create accurate records including Waste Logs
Maintain confidentiality regarding private employee matters

Authenticity

Express genuine care for the team, the customers, and the business

Maintain High Standards

Always perform tasks to the highest standards

Positive attitude

Take pride in executing job tasks and maintaining a clean, organized work area

Teamwork

Maintain open communication with all co-workers
Support team members and cooperate in providing excellent guest service

Accountability

Listen openly to performance feedback and incorporate suggestions into work processes and attitude

Reliability

Arrive punctual and ready to begin work assignments
Deliver quality work product using resources and time allocated

Learn more about this Employer on their Career Site