Customer Service Representative (CSR) – Columbia, MO

Join Our Growing Team at MasterTech!

Are you looking for a fulfilling career with one of the top local companies in the plumbing and HVAC industry? If so, MasterTech Plumbing, Heating, and Cooling is the perfect place for you! Our team enjoys competitive pay, fantastic benefits, and excellent growth opportunities in a supportive and dynamic work environment.

About the Role:
Are you a problem-solver who loves helping people make great choices? Do you thrive in fast-paced situations and enjoy providing top-notch customer service? If so, we’d love to meet you!

As a Customer Service Representative (CSR), you’ll be the friendly voice our customers rely on to resolve issues, schedule appointments, and ensure they receive 5-star service. You’ll need to stay calm under pressure, think quickly, and handle a variety of situations with professionalism and care.

What You’ll Do:

Assist customers with inquiries, troubleshooting, and scheduling appointments.
Make outbound calls to return customers' service inquiries, follow up on warm sales leads, and inform customers of necessary information regarding our services.
Enter and manage customer information accurately in our system.
Follow up with outbound calls to ensure customer satisfaction.
Provide both service and sales support, helping customers make informed decisions.
Work collaboratively with a great team that values trust, respect, and having fun while working hard.
Be open to coaching and continue learning to enhance your skills.
Participate in an on-call rotation for after-hours, weekend, and holiday support when needed.

What We’re Looking For:

A friendly, customer-focused personality with a genuine desire to help people.
High school diploma or GED.
Professional and courteous communication skills (both verbal and written).
Strong attention to detail and solid data entry skills.
Quick thinking and good judgment in handling customer concerns.
Emotional intelligence and the ability to stay calm under pressure.
Experience in customer service and/or sales is a plus.

Why Join Us?
We value our employees and offer a competitive salary with excellent benefits, including:

Competitive Pay – $18-20/hour or potentially more (depending upon experience)
Opportunities to earn BONUSES and INCENTIVES!
Employee health, vision, and dental insurance coverage
Paid vacation and 8 paid holidays
401(K) with company match
Paid career and skills development opportunities
Fun team events and occasional snacks & treats
Employee discounts on HVAC and plumbing services
A supportive and enjoyable work environment

Ready to Apply?
If you’re hardworking, team-oriented, and passionate about delivering exceptional service, we’d love to hear from you! Apply Now to take the first step toward an exciting and rewarding career with us.

Learn more about this Employer on their Career Site