Guest Services Representative

Join Our Team as a Guest Services Representative at the Tru Columbia / Liv Smart Graystone

At Parks Hospitality Group, we are looking for a skilled Guest Services Representative to provide exceptional service for our guests. In this role, you will handle guest check-ins and check-outs, assist with inquiries, and ensure a memorable guest experience. You will also assist in training new Guest Services Representatives.

What You’ll Do:

• Greet guests upon arrival and provide a positive first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Demonstrate professional phone etiquette, answering calls promptly and providing accurate information.
• Process payments, handle cash, and maintain accurate guest account records.
• Provide information on hotel amenities, services, and local attractions.
• Assist with luggage storage and wake-up calls as needed.
• Ensure the front desk and lobby areas are tidy and organized.
• Assist in training and mentoring other Guest Services Representatives.

What You’ll Need:

• High school diploma or equivalent.
• At least 2 years of experience in a front desk or guest services role.
• TIPS certification required at hire.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced environment.

Why You’ll Love Working Here:

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location:

Tru by Hilton / LivSmart by Hilton | 185 Stoneridge Dr, Columbia SC 29210