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Location: Columbia, MO
On-site position only — No Remote
We also require availability to work one weekend day.
Positions may be full-time (FT) or part-time (PT).
- Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
- Answers calls with the appropriate company name in the greeting.
- Complete all outbound calls as assigned.
- Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
- Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
- Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
- Repeats and/or spells caller’s information back to the caller.
- Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
- Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
- Receptive to feedback and willing to improve and learn new information.
- Build positive relationships with callers through active listening and effective communication.
- Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
- Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
- Persuasive and resilient with the ability to handle objections and rejection.
- Performs other duties as assigned.
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