Description

Socket is seeking a highly skilled Project Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met.

This is an in-office position.

What We offer:

401k matching
Medical benefits
Dental benefits
Vision benefits
Free fiber services if available in your area

Primary responsibilities:

Set customers’ expectations and establish timelines in regard to milestones and installation of services
Provides firm order commitments on each order for customers to manage interval progress
Implementation of the appropriate provisioning plans
Manage relationships with vendors
Manages escalations against vendors when dates are in jeopardy
Tracks orders and provide status to staff and outside vendors/carriers
Manages data integrity with regards to vendor information
Regular reliable attendance

Qualifications:

Strong managerial, leadership, and technical skills
Experience in order management
Customer service experience
Proficiency in Microsoft Office

Skills:

Strong analytical and problem-solving skills
Attention to detail
Being able to meet deadlines and strategize when changes occur
Pro-active and very responsive to customer needs
Excellent written and verbal communication
Able to present information and respond to questions
Ability to calculate discounts, interest, commissions and percentages

Desirable Skills:

Bachelor’s degree or equivalent
3-5 years related experience
Or equivalent combination of education and experience
Experience in Order Management
Self-Motivation
Willingness to assume ownership

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!

Learn more about this Employer on their Career Site