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POSITION PURPOSE:
Provides basic account and payment services with improved accuracy in accordance with bank procedures. Provides legendary service to meet the needs and expectations of the customer. Promotes and cross sells a combination of financial products and services. Uses technology to increase money handling efficiency and accuracy of each transaction. Contributes to a team environment by accomplishing bank and branch results.
DUTIES, SCOPE, RESPONSIBLIITIES & AUTHORITY:
Receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk. Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions. Cross sells and answers customer inquiries of financial products and service offerings. Assists other tellers as needed
Responsible for following branch control and cash handling procedures Responsible for cross selling bank products and services to meet individual goal. Interacts with other bank employees to complete customer and employee requests. Provides Legendary Service to customers, and coworkers, while establishing strong relationships. Provides a lead role in accuracy, service, strong sales ability, and efficiency for other tellers. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Accountable for other tasks as directed.
SUPERVISORY RESPONSIBILITIES:
Reports to Branch Manager. Work is reviewed by Branch Manager. Daily direction on work comes from various supervisory staff.
High School diploma or GED. Successful completion of in-house training programs.
Progression in sales ability. Ongoing education to stay abreast of products and services to make effective referrals. Ability to lift 60 lbs. Cash handling and computer skills are needed. Good interpersonal communication is required. High level of attention to detail. Ability to handle highly confidential customer account information. Computer skills (email, printer, copy), including,
Image Scanner, Cash Counting Machine, Cash Dispensing Machine and Coin Counter
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