Training and Development Coordinator

About Harvest Hope Food Bank

Join Harvest Hope Food Bank, South Carolina's largest hunger-relief organization, serving 20 counties and distributing 30 million pounds of food annually. We value innovation, collaboration, and diversity, offering a rewarding experience for those dedicated to ending hunger. Join our team and partner with nearly 400 agencies to make a meaningful impact on food insecurity across the state.

Position Overview

The Training and Development Coordinator supports the food bank by organizing and delivering basic training for staff and volunteers. This position helps maintain training schedules, updates materials, ensures accurate training records, and provides hands‑on support during onboarding and orientation. The Coordinator plays an important role in ensuring safe, consistent, and mission‑aligned operations across the organization.

Essential Duties and Responsibilities

Training Coordination

• Schedule and organize training sessions for staff, volunteers, and partner agencies.
• Prepare training materials, handouts, sign‑in sheets, and equipment.
• Assist in delivering orientations and basic training modules (e.g., safety, food handling basics, warehouse procedures).
• Communicate training details to participants and follow up on attendance.

Onboarding Support

• Conduct or assist with volunteer and new‑hire orientation sessions.
• Provide tours, introductions, and basic safety walkthroughs.
• Ensure onboarding checklists are completed and documented.

Recordkeeping & Compliance

• Maintain accurate training records in databases, spreadsheets, or an LMS.
• Track completion of mandatory training and send reminders when needed.
• Ensure certifications like food safety or forklift training are up‑to‑date.

Training Material Updates

• Update PowerPoints, handouts, SOPs, and other training materials as directed.
• Print, organize, and maintain up‑to‑date training binders and resources.
• Assist in creating simple visual aids (e.g., signage, quick‑reference guides).

Administrative & Operational Support

• Support the Training or Volunteer Department with clerical and scheduling tasks.
• Assist with volunteer events, appreciation activities, and training‑related logistics.
• Help set up rooms, equipment, and supplies before training sessions.

Customer Service & Communication

• Answer basic training-related questions from staff, volunteers, and partner agencies.
• Provide friendly, helpful support to individuals navigating training or onboarding.
• Communicate changes in schedules, policies, or requirements promptly.

HHFB Team Member Accountabilities:

• Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
• Displays a desire to work with culturally diverse populations using a compassionate, collaborative and respectful approach.
• Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
• Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents or accidents immediately.

Position Requirements

• High school diploma or equivalent; some college preferred.
• Experience in customer service, administrative support, volunteer coordination, or training assistance.
• Strong organizational skills and attention to detail.
• Comfortable presenting information to small groups.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Ability to communicate clearly with diverse groups of volunteers, staff, and community members
• Experience in a nonprofit, food bank, warehouse, or volunteer‑based organization preferred
• Knowledge of food safety principles (training provided if needed)
• Familiarity with databases or LMS systems.

Physical Requirements and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks outlined in this job description.

This position operates primarily in an office setting within the branch. The position requires sitting at a desk and in meetings for long periods of time and involves extensive computer work with frequent interruptions. Ability to stand and walk during orientations or warehouse tours. Vision abilities required include close vision and the ability to adjust focus. Occasional lifting of boxes or training materials up to 25 pounds. Comfortable working in both office and warehouse environments. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment.

Occasionally, this role is required to respond to organizational needs outside of normal working hours. The position is deadline-driven.

Harvest Hope Food Bank is an equal opportunity employer. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential.