Residential Maintenance Technician (HVAC)

As a Residential Maintenance Technician, we call Property Engineer’s (PE), you’ll be the face of AA, representing our values and commitment to residents and the community. We’re looking for skilled, reliable, and proactive individuals who take pride in their work, uphold high standards, and are ready to make a real impact on our residents' lives.

Role Overview:

As a PE, you’ll play a key role in ensuring tenant satisfaction by inspecting, repairing, and maintaining homes. You’ll proactively identify and address issues, setting the standard for our relationship with tenants through excellent service and communication.

• Experienced in Carpentry, HVAC, Plumbing, and Electrical.
• High proficiency in HVAC
• • Advanced HVAC Work Orders:
  • • Handle complex HVAC maintenance and repair tasks, including but not limited to system diagnostics, component replacements, and performance optimizations.
  • Ensure timely completion of all tasks.
  • Quality Assurance:
  • • Conduct thorough inspections of HVAC installations and repairs to ensure the highest quality of work.
  • Address any issues or deficiencies promptly to maintain operational standards.
  • Customer Interaction:
  • • Communicate with tenants to explain the scope of work, provide updates on progress, and address any questions or concerns.
  • Ensure excellent customer service and satisfaction through professional and courteous interactions.
  • Dutifully perform all planner assigned tasks through SFR3’s work order platform (Resident Requests, internal inspections/requests, third party certifications)
  • Respond to resident inquiries through SMS platform
  • Communicate with their metro assigned Maintenance Coordinator on expected repairs
  • Manage emergency situations with calm and deliberate demeanor in order to provide quick solutions

Key Qualities for Success:

• Trustworthy: Be the friendly, reliable point of contact for residents, neighbors, and code enforcement. By providing transparency and dependability, you’ll help create a positive, trust-based relationship with our tenants.
• Ownership: Take full responsibility for work orders (WO), setting realistic expectations, communicating timelines, and following through to resolution.
• Clear Communication: Keep residents informed every step of the way, ensuring they know the next steps and expected completion dates.

Qualifications:

• Multi-Trade Knowledge: Proficient in carpentry, plumbing, HVAC, electrical work, and property turns.
• Customer-Focused: Strong communication skills for positive resident and team interactions.
• Tools & Transportation: Must own tools and have a truck or van.
• Must have or purchase IOS device (IPAD or Iphone)
• Licensing & Location: Valid driver’s license required; reside within reasonable proximity.
• Problem-Solving Skills: Excellent troubleshooting and analytical abilities.
• Tech-Savvy: Comfortable using handheld devices for work orders and updates (IOS).
• Code Knowledge: Familiar with building codes, EPA, and OSHA regulations.
• Professionalism: Maintains a reliable, professional appearance.
• On-Call Ready: Available for emergency requests.
• Stay current with advancements in HVAC technology and techniques through ongoing training and certification programs.
• Maintain all required certifications and licenses to perform HVAC work.
• Universal E.P.A. certification

Perks and Benefits

• COMPENSATION - Industry leading hourly rate!
• • BONUS - Best in class bonus incentives quarterly tied to performance
• GUARANTEED HOURS - We guarantee at least 40 hours of work, or we will make up the difference. 
• GAS/VEHICLE REIMBURSEMENT - We reimburse you for both gas and vehicle. In total → 70 cents per mile
• OTHER PERKS - PTO, Fully Covered Health/Dental for Employee, 401K , plus much more. We are hand-picking a very small team of the best
• GROWTH - American Avenue is rapidly growing. Our mission is to create the best in class maintenance team in the country! Strong growth opportunities for performers. 
• TOOL REIMBURSEMENT policy
• STREAMLINED TECHNOLOGY - we will make your life simple with tech that will help route, assign, and manage your workflow. 

This position is ideal for professionals who are passionate about creating safe, comfortable homes and are looking for a role with autonomy, responsibility, and the chance to make a positive impact. Join us to help shape the reputation and success of American Avenue.