Installation Specialist/Tech

Job DetailsJob Location: SC Columbia - Columbia, SC 29209Position Type: Full-Time/Part-TimeEducation Level: NoneTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalInstallation Specialist, Technician Level I Reports to: Centralized Dept. Manager Job Summary Are you a proactive problem-solver who is passionate about delivering exceptional customer experiences and maintaining efficient operations? As an Installation Specialist - Tech I, you will play a vital role at the heart of our business, bridging outstanding customer support with hands-on warehouse coordination. Your attention to detail will ensure accurate installations and seamless scheduling, while your organizational skills will optimize inventory management and crew load-outs. If you thrive in a fast-paced environment and are ready to take charge, solve problems, and make a real impact on our Customer Support and Operations teams, we want you on our team! What You’ll Do The Installation Specialist - Tech I has a variety of duties and responsibilities that include, but are not limited to: Customer & Project Coordination Deliver Exceptional Customer Support: Provide top-notch service via phone, chat, and email to customers, installers, and partners, ensuring a smooth and positive experience. Problem-Solve in Real Time: Address and de-escalate customer service issues, escalating to management when necessary to ensure prompt resolution. Coordinate Installations: Schedule installation projects with precision, collaborating closely with installation crews and managing updates to support field offices effectively. Verify and Maintain Accuracy: Review field measurements and sold contracts, resolving discrepancies to ensure installations meet exact specifications. Warehouse & Logistics Operations Material Handling: Load and unload flooring trucks using a forklift, pallet-jack, or manually. Crew Support: Load out installation crews efficiently with the proper materials. Inventory Control: Oversee inventory management and organize supplies, including specific duties like carpet pad management and bailing pads. Facility Maintenance: Maintain the warehouse and office so they remain neat, clean, and free of debris. QualificationsSkills & Experience Customer-Centric Communicator: Always prioritize delivering the best service with a professional, positive attitude. You know how to listen and communicate with clarity. Detail-Oriented: Proven ability to handle data accuracy, verify measurements, and manage records meticulously, utilizing basic computer and math skills. Warehouse Operations: Proven warehouse experience with the ability to operate a forklift (forklift experience is required). Driven Team Player: Self-motivated and quick to address challenges and find practical solutions. Physical Capability: Strong ability to safely lift and move heavy products. Qualifications High school diploma or GED equivalent. Experience working in a warehouse environment. Experience working in flooring installation or construction is highly preferred. Other Requirements Must be able to successfully pass a background check. Must possess and maintain a current, valid driver's license. Work Environment Setting: Warehouse environment subject to varying temperatures, varying noise levels, and potential exposure to fumes and airborne particles. Physical Demands: Requires the ability to climb, push, pull, squat, bend, reach overhead, and stand/walk for long periods of time.