Installation Manager

SUMMARY

Ensure customer satisfaction and branch profitability while managing installation segment resources.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Always exhibits the highest standard of personal ethics and adheres to all Pella Carolina policies
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority
• Supervise Project Coordinator team.
•   Supervise sub-contracted installation crews when needed.
• Maintain adequate staffing of support staff and installation crews.
• Perform  some  order  verifications  as  needed  for  scheduled  installation  jobs  for orderable dimensions and special needs. Perform routine job site inspections per installation guidelines.
• Follow-up with customers after installation is completed.  Trouble-shoot problem jobs and create action plans for recovery. Follow recovery plans to completion.
• Enforcement of recovery procedures.
• Track & assist with collecting outstanding Accounts Receivable.
• Roll  out  PSI  final  2  phases  (Installation  and  Service)  &  Handle  Branch  Champion responsibilities for PSI.
• Interact  with  Operations  &  Sales  personnel  to  resolve  job  related  problems  when needed.
• Strives to achieve corporate goal of Customer Satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.
• Track & hold team accountable for installation metrics of 1ˢᵗ time completion, reasons not completed, installation lead time, installation gross margin, and crew productivity.
•  Help the Replacement Department achieve branch standards  or Returns & Allowances and Customer Satisfaction.
• Other duties may be assigned as determined necessary by Management.

QUALIFICATIONS:

College Degree preferred, High School Diploma or equivalent required.

Two years general carpentry, window/door, or housing industry experience required. Three  to  five years  of  supervisory  experience  as  window  installation  manager  or equivalent.

Superior computer skills (PSI, OMS, PQM) needed. Excellent verbal and written language skills needed.

Ability to present information, gather information and respond to questions from customers, managers and co-workers.

Able to multi-task and set priorities. Strong organizational skills required.

Ability  to  problem  solve  on  a  daily  basis.  Self  discipline  and  self  initiating abilities required.

Excellent  basic  math  skills  including  measurements,  dimensions  of  windows,  size  of glass, square footage, discounts, percentages, billing, and credit, etc. required.

Basic understanding of construction blueprints required.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is regularly required to stand, walk, stoop, kneel, crouch, twist, turn or crawl.   The employee must regularly lift and or move 100+ lbs. when moving window products and hardware.   Specific vision abilities required  by  this  job include  close  vision,  and  ability to adjust  focus  to  read  written company labels, forms, and other documents as well as the computer.

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable under local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs. 

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation. 

Check out our website and see if Pella will be a great fit for you! 

Company Website