What you'll bring to the team

Guest Experience Supervisor

Lead the fun, inspire the team, and help create unforgettable guest experiences every day.

As a Guest Experience Supervisor, you’ll play a key role in leading day-to-day operations while creating a safe, welcoming, and engaging environment for guests and team members alike. This is a hands-on leadership role where you’ll coach, support, and work alongside the team to deliver exceptional service and smooth operations.

You’ll lead from the floor, provide real-time coaching, and help keep the attraction running seamlessly—while creating memorable moments for families and children every day.

The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

What You’ll Do:

Lead daily guest-facing operations and help ensure an exceptional guest experience
Coach, motivate, and support team members through real-time feedback and hands-on leadership
Work shoulder-to-shoulder with the team on the floor, leading by example in a fast-paced environment
Support scheduling, team engagement, training, and daily operational needs
Promote a strong culture of safety and ensure policies and procedures are followed
Deliver team briefings and maintain clear communication across shifts
Maintain high standards of guest service, presentation, cleanliness, safety, and operational excellence
Learn all areas of the attraction, including rides, guest experiences, and operational procedures
Step into Duty Manager responsibilities on designated shifts, helping oversee the attraction and support teams across the business

What We’re Looking For:

✅ High school diploma or GED required
✅ 2+ years of supervisory experience in a guest-facing environment preferred
Experience in attractions, hospitality, retail, entertainment, tourism, family entertainment, food & beverage, or other high-volume guest service environments is a plus
Strong leadership, communication, coaching, and problem-solving skills
Ability to motivate, develop, and support a team while delivering excellent guest experiences
⏱️ Comfortable multitasking and maintaining service standards in a fast-paced, high-energy environment
Collaborative leadership style with a willingness to jump in and support operations wherever needed

Benefits

Benefits:

Health care options (medical, dental, and vision plans)
Paid Time Off (PTO)
Merlin Magic Pass for friends and family to enjoy LEGOLAND Discovery Center attractions
Recognition programs and rewards
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

Competitive

Learn more about this Employer on their Career Site