Description

The Front Desk Representative warmly welcomes patients, recognizing their role as the first and last point of contact in the office. They manage patient check-ins by collecting co-payments and verifying insurance and demographic information. The role includes balancing daily payments, maintaining a clean and stocked waiting area, and addressing patient walk-in concerns either directly or by directing them to the appropriate team member. They prepare reports for the next clinic day, accurately schedule and reschedule follow-up visits and in-office tests, and complete assigned electronic tasks timely. The representative communicates relevant billing information and strictly adheres to HIPAA confidentiality standards

Job Duties

Greets patients in a welcoming manner with an understanding that the Front Office is the first and last impression in the office
Collects predetermined co-payment and/or balance at check-in from the patient
Scan and confirm insurance card and demographic information at each visit
Balances payments received at the end of the day
Keeps waiting room and bathroom clean and stocked throughout the day
Responds to patient walk-in issues by personally resolving issues or directs to the appropriate department or supervisor (i.e.: refills, paperwork, payments)
Prepare ROS for the following clinic day
Accurately schedules appropriate follow-up visits and in-office testing as ordered by providers
Reschedules appointments as necessary
Timely and accurately completes all assigned T and D jelly beans and actions
Develops in-depth understanding of the in-office testing schedule
Appropriately notifies billing about any add-ons through an action in the EMR
Maintains strict confidentiality according to HIPAA Privacy & Security Rule

Requirements

Education and Qualifications

High school diploma or GED, required.

Job knowledge and skills

Microsoft Office Proficiency
Basic knowledge of medical insurance
Excellent verbal and written communication skills
Computer and electronic medical record systems skills
Ability to adapt to unpredictable situations within the work setting
Ability to remain flexible and willing to transition/float amongst various positions
Ability to independently complete assignments in a timely manner

Full-Time Benefits & Perks

Set scheduled 4-day work week
Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days)
Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance
6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas
PTO accrued at 3.08 hours per paycheck (80 hrs/yr)
401k matching program after 1 year worked
VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology
Discounts through Uniforms of America, and the Working Advantage program.

Learn more about this Employer on their Career Site