Community Engagement Manager

An Equal Opportunity Employer

QUALIFICATIONS: An example of acceptable qualifications for this position:

Possession of a Bachelor's degree from an accredited college or university in social work, public administration, business administration, human services, nonprofit management, or a related field; five (5) years of related experience in resident services, public or assisted housing, HUD-funded programs, economic mobility, self-sufficiency programs, homeownership, program management, partnership development, grant or contract administration, or a related field; supervisory experience preferred; or any combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.

LICENSURE OR CERTIFICATION REQUIREMENTS:

Valid driver's license and must maintain insurability according to the Housing Authority's insurance policy. Additional certifications may be required or preferred depending on program, grant, or funding requirements.

EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive.

The following are examples only and are not intended to be all inclusive. Calculator, computer, computer software (e.g., Microsoft     Office, SharePoint, and other applicable program, finance, reporting, or case management systems), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

JOB DESCRIPTION AND WORKER CHARACTERISTICS:

JOB DUTIES in order of importance

ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:

25%Program Administration, Compliance, and Operations. Directs and oversees the Family Self-Sufficiency (FSS) program, Homeownership Program (HOP), AmeriCorps VISTA program, and associated program partnerships. Develops, interprets, and implements program policies, procedures, standard operating procedures, workflows, and internal controls. Ensures assigned programs comply with HUD requirements, CMHA policies, grant conditions, contracts, and funding requirements. Assumes administrative and operational responsibilities for assigned programs that were previously centralized, including program calendars, documentation systems, internal coordination, and process improvement.

20%Staff Leadership and Development. Supervises a Program Supervisor who oversees two Program Specialist-level positions, and supervises interns, AmeriCorps VISTA members, or other assigned staff as needed. Hires, trains, schedules, evaluates, develops, coaches, and disciplines staff in accordance with agency policy and in consultation with Human Resources as appropriate. Establishes work plans, performance goals, professional development expectations, and accountability systems to ensure program success.

15%Partnerships, Property Manager Relationships, and Service Integration. Builds and maintains relationships with CMHA property managers, HCV and property management staff, service providers, funders, employers, education and workforce partners, financial institutions, homeownership partners, and other community stakeholders. Develops and manages partnerships that support FSS and HOP goals, including financial capability, employment advancement, education, savings, credit readiness, homeownership preparation, asset building, and related supportive services. Coordinates with other Resident Initiatives team members to align program supports with resident needs and department goals.

15%Marketing, Outreach, Recruitment, and Participation. Develops and implements marketing and outreach strategies to maximize participation in FSS, HOP, AmeriCorps VISTA, and related initiatives. Coordinates with property managers, HCV staff, partner agencies, Communications staff, and internal departments to promote program opportunities. Develops resident-facing materials, recruitment plans, informational sessions, and engagement strategies that increase enrollment, retention, and participant success.

10%Budget, Grant, and Contract Management. Develops, monitors, and manages budgets for assigned programs, grants, contracts, partnerships, and participant supports. Reviews expenditures, invoices, escrows or participant-related payments where applicable, deliverables, scopes of work, agreements, and contract performance to ensure compliance with funding requirements, procurement expectations, and program goals. Supports grant applications, grant reporting, resource development, and resource allocation for assigned programs.

10%Data Collection, Reporting, Evaluation, and Best Practices. Collects, analyzes, and reports program data, participant progress, enrollment and completion metrics, outcome measures, partner deliverables, and operational indicators. Develops and monitors KPIs and program outcomes; prepares reports for leadership, funders, HUD, partners, and other stakeholders; evaluates program effectiveness; and researches best practices to improve program quality, resident participation, and impact.

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment) 

Knowledge of: resident services, community resources, public or assisted housing programs, and applicable CMHA policies and procedures *. Program administration, documentation, data collection, reporting, customer service, and basic performance measurement practices. Federal, state, and local laws and regulations applicable to public housing authorities and assigned program areas. Office practices and procedures; records management; confidentiality requirements; safety practices; and modern business communication practices. Supervisory principles and practices, including interviewing, training, assigning work, evaluating performance, recommending hiring decisions, and recommending corrective or disciplinary action.

Skill in: customer service; listening; organization; planning; time management; written and verbal communication; meeting facilitation; and conflict resolution. Computer operation and use of modern office equipment and software, including Microsoft Office, SharePoint, and other applicable program or reporting systems. Information gathering, documentation, database entry, report preparation, and coordination with internal and external stakeholders. Coaching, mentoring, assigning work, monitoring results, providing feedback, supporting staff development, and documenting performance concerns.

Ability to: interpret and apply written policies, procedures, regulations, and program requirements to specific situations. Define problems, collect data, establish facts, draw valid conclusions, and exercise appropriate judgment and discretion. Prepare correspondence, reports, outreach materials, meeting notes, resident communications, and other program documentation. Build and maintain effective working relationships with residents, CMHA staff, property managers, service providers, funders, vendors, and community stakeholders. Maintain accurate records, protect confidential information, manage multiple priorities, and meet deadlines.