Enterprise Customer Relations - Night Shift

Description

Must be able to work on-site in downtown Columbus, OH the following schedule: Monday, Tuesday, Wednesday & Thursday 4pm-2am

We are looking for highly professional, customer-focused individuals to support our Enterprise Accounts team in a specialized communication role. As a Customer Relations Coordinator, you will be focused on Enterprise Communication; you will serve as the primary point of contact for customers and drivers, ensuring clear, timely, and consistent communication throughout the lifecycle of a shipment.

This role is designed for individuals who excel at problem-solving, relationship management, communication, and real-time coordination to deliver a high level of service. You will be responsible for relaying information, addressing issues as they arise, and ensuring both customers and carriers remain aligned.  Your focus is to serve as a primary point of contact for all parties involved during the after-business hours of your shift, resolve issues, proactively communicate, and ensure a seamless customer experience 24/7/365. 

What you’ll be doing.

• Customer Communication: Act as the primary point of contact for enterprise customers and carriers, providing updates and maintaining a high level of service
• Driver & Carrier Communication: Proactively communicate directly with drivers and carriers to relay expectations, updates, and key information
• Issue Identification & Resolution: Address and help resolve shipment issues in real time (delays, missed updates, miscommunication, etc.)
• Information Relay: Serve as the communication bridge and resolution between customers, carriers, and internal teams
• Proactive Updates: Ensure customers are informed of any changes, delays, or disruptions before escalation
• Relationship Management: Build trust through consistent, professional, and solution-oriented communication
• TMS Updates: Accurately log communication, notes, and updates within our system and ensure all information is entered in customer specific TMS
• Spot Pricing: Provide real-time pricing for customer requests and coordinate response with internal teams

What you’ll bring to the table.

• Strong Communication Skills: Clear, confident, and professional communication with customers and carriers
• Problem-Solving Ability: Ability to think quickly and help navigate issues as they arise
• Customer-First Mindset: Passion for delivering a high-quality customer experience
• Composure Under Pressure: Ability to stay calm and effective in time-sensitive situations
• Attention to Detail: Ensure accuracy when relaying information across multiple parties
• Organization & Multitasking: Manage multiple conversations and priorities simultaneously
• Bachelor’s degree or relevant experience preferred
• Experience in a similar role managing enterprise accounts in the logistics industry is a plus! 

Who this role is ideal for.

• Someone who enjoys solving problems and thinking on their feet
• Someone who thrives in fast-paced, reactive environments
• Someone who prefers communication and coordination over sales or negotiation 

Requirements

What we bring to the table.

• Don’t worry about paying for parking – we’ve got you covered
• We care about your well-being, so we contribute to the cost of your health benefits
• Invest in your future with our 401K match and profit sharing
• Paid training
• Quarterly team outings, happy hours and events - Fun work culture

Trophy’s In Our Case.

• Inc. 5000 Fastest Growing Private Companies in America 2023 & 2024
• Great Place to Work Certified
• #1 Fastest Growing Privately Held Company in Central Ohio
• Largest Central Ohio Privately Held Company
• Named a Best Place to Work 2019, 2020, 2022, 2023, 2024
• 2024 Building Columbus Awards: Best New Office Project

Who we are.

BBI Logistics offers transportation solutions including but not limited to drayage, truckload, intermodal, LTL, expedited, purchase order consolidation, route optimization, cold storage, expedited delivery, and natural disaster response. As a rapidly growing company, BBI is quickly becoming a premier transportation provider nationwide.

#betterwithbbi

BBI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.