Field Engineer

Field Engineer  

At Black Box, our Field Engineers are more than technical experts — they’re innovators, problem solvers, and trusted advisors who help customers unlock the full power of emerging technologies. As a Field Engineer, you will be the technical face of our organization, supporting installations end-to-end, driving solution innovation, and elevating customer confidence through exceptional engineering skill and leadership.  

If you thrive in fast paced environments, love solving complex technical challenges, and want to work with industry leading technologies, this role is built for you.  

What You’ll Do  

Be the Technical Authority  

• Deliver hands-on technical expertise throughout the entire project lifecycle — preinstallation, installation, validation, and closeout.  

• Ensure all Commercial Services systems are designed and functioning to meet customer expectations.  

• Validate audit remediation efforts and confirm final outcomes to match customer requirements.  

Lead Innovation & Continuous Improvement  

• Stay current on emerging technologies through ongoing manufacturer and industry training.  

• Liaise directly with vendors to track product updates, new applications, and advanced capabilities.  

• Identify gaps and propose new solutions or programs that enhance customer experience and expand business opportunities.  

Elevate Customer Experience  

• Partner with senior level customer contacts to understand needs, provide expert guidance, and deliver compelling technical presentations.  

• Build trust through responsiveness, clear communication, and exceptional follow-through.  

• Support sales, solution engineering, and delivery teams with deep technical insights and mentorship.  

Advance Technology Excellence  

• Gather, track, and update technical data, tools, resources, and best practices.  

• Translate complex technical challenges into practical, scalable solutions for customers.  

• Communicate advanced concepts clearly to audiences at all levels — including large groups or executive stakeholders.  

Adapt & Contribute  

• Support additional technical tasks as needed to ensure project and customer success.  

What Helps You Succeed  

You’ll thrive in this role if you bring:  

• A strong ability to work independently and collaboratively across diverse teams.  

• Analytical thinking and the curiosity to research and resolve complex technical issues.  

• Strong project management skills — from planning through execution.  

• Excellent written and verbal communication skills.  

• A highly organized, detail-oriented mindset with strong prioritization skills.  

• Relationship building skills and a customer first approach.  

• Proficiency with Microsoft Office and general computer applications.  

• A valid driver’s license/passport and flexibility to work overtime when needed.  

What You Bring  

• Bachelor’s degree in Computer Science or equivalent experience.  

• 5–7 years supporting Enterprise IT environments.  

• Ability to travel 0–25% depending on project needs.  

Supervisory Responsibility  

• None — this is a high impact individual contributor role.  

Why Black Box?   

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.   

Equal Opportunity Employer- Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.