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Office Manager (Full-Time)
Location: 1315 Delauney Ave, Suite 102, Columbus, GA 31901
Hours: 8 AM - 5 PM Mon-Fri
Pay: $15–$17 per hour
Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)
Hours: 8 AM - 5 PM Mon-Fri
Pay: $15–$17 per hour
Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)
About Us
We are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer.
Position Overview
We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up.
This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks.
Key Responsibilities
Customer Communication & Scheduling
- Answer incoming calls and respond to voicemails using company call guidelines
- Contact new leads promptly and convert inquiries into booked appointments
- Provide service estimates over the phone using company tools and recommend appropriate service packages
- Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity
- Send and respond to customer communications via phone, text, and email
Customer Experience & Follow-Up
- Conduct next-day follow-up calls to ensure customer satisfaction
- Perform ongoing follow-up with unconverted leads
- Write and send customer thank-you cards
- Accurately classify phone calls
Operations & Field Support
- Monitor daily job schedules and confirm craftsman arrivals
- Support field staff by troubleshooting basic system or scheduling issues
- Review completed jobs to ensure processes and standards were followed
Estimates, Invoicing & Commercial Accounts
- Prepare and send written estimates and invoices using ServiceTitan
- Communicate directly with commercial clients regarding estimates, documentation, and payment status
- Occasionally process customer payments over the phone
Systems & Training
- Become proficient in ServiceTitan and internal systems
- Participate in virtual franchise training (Office Team University)
Marketing & Business Development (Light)
- Assist with basic marketing efforts such as social media posting and email campaigns
- Create and share before/after project photos
- Participate in occasional networking opportunities (BNI, events, outreach to local businesses)
Administrative Support
- Maintain organized employee and office files
- Assist with basic hiring support, including resume review
- Support general office organization and administrative needs
Preferred Qualifications
- Call center, sales, customer service, and/or management experience strongly preferred
- Strong communication and problem-solving skills
- Highly organized with the ability to multitask in a fast-paced environment
- Comfortable guiding customers through decisions and recommending services
- Tech-savvy and able to learn new systems quickly
- Â Ability to adapt to evolving processes and take on new responsibilities as the business growsÂ
Apply now!
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