Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

Service Advisor – Motoplex USA

Do you thrive in solving mechanical mysteries and customizing magnificent machines?? Want to be part of a high-performing team that celebrates wins together? Motoplex USA is hiring a motivated Service Advisor to join our growing dealership.

As a service team member, you’ll play a key role in delivering exceptional customer experience while driving dealership success. If you’re results-driven, customer-focused, and ready to make an impact, we want to hear from you.

The Powersports Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, accurately documenting service needs, coordinating repairs with technicians, and managing manufacturer warranty and recall claims. The ideal candidate thrives in a fast-paced powersports environment, communicates clearly and professionally, and ensures seamless service experience from intake through completion while maintaining high levels of customer satisfaction.

Powersports Service Advisor Responsibilities

Greet customers promptly and professionally in a friendly, welcoming manner
Accurately collect customer and unit information, including motorcycles, ATVs, UTVs, PWCs, and power equipment
Listen carefully to customer concerns and document detailed service requests for technicians
Communicate recommended repairs, maintenance needs, parts availability, pricing, and estimated completion times
Process and administer manufacturer warranty and recall claims in compliance with OEM guidelines
Verify warranty coverage, obtain required approvals, and ensure proper documentation is completed
Provide exceptional customer service throughout the service experience
Complete all assigned tasks efficiently while maintaining accurate service and warranty records
Monitor the progress of each unit throughout the day and proactively update customers on status changes
Review and clearly explain all completed work, warranty coverage, and charges to customers
Deliver an exceptional customer experience that strengthened brand loyalty in a high-energy powersports environment

What We’re Looking For

Previous retail sales or customer service experience preferred
Friendly, outgoing personality with the ability to professionally handle customer concerns
Working knowledge of powersports, automotive design, and mechanical systems
Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment
Excellent customer service and sales skills
Strong interpersonal and communication skills, both in person and over the phone
Proven ability to listen, identify customer needs, and recommend appropriate services to enhance customer satisfaction and dealership sales

Working Conditions:

On-site Full-time position with overtime opportunities
Physical labor involved: you’ll be bending, lifting, and working in tight spaces to get the job done
Positive, collaborative shop environment

Compensation & Benefits

Competitive salary or hourly wage
Health insurance, paid time off, retirement plans
Bonuses & incentives plans

Professional Development

Opportunities for growth and advancement
Training programs, mentorship, or learning resources
Opportunities to work on meaningful or innovative projects

Motoplex USA is your trusted powersports dealership serving Eastern Nebraska and surrounding areas, offering a wide selection of new and pre-owned ATVs, UTVs, motorcycles, personal watercraft, mowers, and power equipment. We proudly carry top brands like Polaris, Can-Am, Sea-Doo, Honda Powersports, Yamaha, Kawasaki, Suzuki, Gravely, Ariens, Roxor, and SSR.

Why Motoplex USA?

Team-driven, fast-paced environment
Strong support from sales, service, and management
Opportunity to grow and succeed in a thriving powersports dealership

Apply today or call us to get started!

Questions contact Motoplex USA at 1(844) 400-6686 (MOTO) or hiring@motoplexusa.com

Learn more about this Employer on their Career Site