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Columbus, OH
Service BDC

Service BDC

HBL Automotive Inc

Posted 16 hours ago, valid for a month

Columbus, OH, US

Competitive

Full Time

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Sonic Summary

The position of Service BDC Representative at Lindsay Honda requires a commitment to working Monday through Thursday from 11am to 8pm and Friday from 9am to 6pm.
This role involves being the first contact for customers, scheduling appointments, and addressing vehicle-related questions.
Representatives will also make outbound calls to inform customers about parts arrivals, recalls, and other important reminders to enhance customer experience.
Candidates should have strong communication skills, a typing speed of at least 30 words per minute, and the ability to navigate a computer efficiently.
The job does not specify a salary or required years of experience, but emphasizes the importance of a clean appearance and enjoyment in customer interaction.

Job Description:

Hours for this postion are: Monday - Thursday 11am to 8pm, Friday 9am-6pm

Our Service BDC Representatives often are the first contact a customer has with the Lindsay Honda Service Department. Their responsibility is to schedule appointments as well as to help customers with questions concerning their vehicle. The Service BDC Representatives also make outbound calls alerting customers of parts that have arrived, recalls that need to be addressed, as well as any reminders or information that will improve the customer experience.

Skills Required

Ability to navigate a computer efficiently

Typing speed of at least 30 words per minute

Strong communication skills

Must have a clean and neat appearance

Speak clearly

Must like people and enjoy interacting with customers and employees

Ability to work in a busy sometimes loud call center

Responsible for meeting daily call requirements

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