Site Supervisor

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

Leadership & Team Oversight
* Direct daily activities of two mailroom associates, ensuring clear task assignments, balanced workloads, and consistent productivity.
* Provide coaching, guidance, and on‑the‑spot training to maintain high performance and professional service standards.
* Monitor attendance, punctuality, and adherence to operational procedures.
* Serve as the primary escalation point for operational issues, client concerns, and delivery exceptions.
Mailroom Operations
* Oversee the receipt, sorting, logging, and distribution of all incoming mail and packages across the client site.
* Ensure chain‑of‑custody accuracy from intake to final delivery, including digital and manual tracking.
* Maintain daily volume logs and identify trends, spikes, or operational risks.
* Ensure timely delivery to all designated recipients, departments, and secure areas.
Shipping & Receiving
* Manage inbound and outbound shipments, including medical supplies, small freight, and vendor deliveries.
* Coordinate directly with carriers, vendors, and client departments to ensure proper routing and documentation.
* Verify packing slips, purchase orders, and delivery accuracy; resolve discrepancies promptly.
* Ensure compliance with client protocols for sensitive, high‑value, or regulated medical materials.
Supply Distribution & Inventory Support
* Oversee distribution of office supplies, medical supplies, and replenishment items to designated departments.
* Maintain organization of supply areas, ensuring proper labeling, stock rotation, and cleanliness.
* Assist with inventory counts, cycle checks, and restocking processes as required by client or TMG procedures.
Customer Service & Client Communication
* Deliver professional, courteous, and proactive service to all client stakeholders.
* Provide package status updates, tracking assistance, and issue resolution with clarity and urgency.
* Communicate directly with client contacts and vendors regarding deliveries, exceptions, or special handling needs.
* Build strong relationships with department admins, facility teams, and vendor partners.
Safety, Compliance & Facility Standards
* Enforce all safety guidelines within the mailroom, dock, and supply areas.Identify, prevent, and report safety hazards or incidents to both the client and TMG leadership.
* Maintain a clean, organized, and compliant workspace, ensuring equipment is functional and areas remain clutter‑free.Ensure proper handling of medical‑related materials according to client protocols.
Operational Excellence & Continuous Improvement
* Monitor workflow efficiency and recommend process improvements to enhance speed, accuracy, and service quality.
* Ensure adherence to SOPs, client policies, and TMG operational standards.
* Support audits, reporting requirements, and documentation updates as needed.
* Lead by example in professionalism, reliability, and service consistency.
Other Duties
* Perform additional tasks as assigned to support client operations, special projects, or service expansions.

Qualifications:

Education
* High school diploma or GED required.
* Associate degree in Business Administration, Logistics, Supply Chain, or related field preferred (Desirable/not required).
* Experience2–3 years of experience in mailroom operations, shipping/receiving, logistics, or facilities services.
* Two + years of experience in a lead or supervisory role (team lead, senior associate, shift lead, or similar).
* Experience working in a regulated or compliance‑heavy environment preferred (medical, pharmaceutical, manufacturing, or government).
Technical & Operational Skills
* Strong understanding of mailroom workflows, package tracking systems, and chain‑of‑custody procedures.
* Familiarity with shipping carriers (UPS, FedEx, USPS) and small‑freight handling.
* Ability to use package‑logging software, handheld scanners, and basic inventory tools.
* Proficiency with Microsoft Office (Outlook, Excel, Word) for reporting and communication.
Leadership & Communication Skills
* Demonstrated ability to lead small teams, delegate tasks, and maintain productivity.
* Strong customer‑service orientation with the ability to communicate professionally with clients, vendors, and internal stakeholders.
* Ability to resolve issues quickly, escalate appropriately, and maintain calm under pressure.
Physical & Safety Requirements
* Ability to lift and move packages up to 50 lbs.
* Ability to stand, walk, and perform physical tasks throughout the shift.
* Knowledge of basic safety practices for dock areas, material handling, and medical‑supply environments.
Other Requirements
* Reliable attendance and punctuality.
* Ability to pass background checks required by the client (especially common in medical‑supply environments).
* Valid driver's license preferred if occasional off‑site deliveries or vendor pickups are required.

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