Technology Change Manager - A&F Co.

Job Description:

The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.

What Will You Be Doing?

Key Responsibilities:

Change Planning & Execution (ADKAR)

• Own full ADKAR lifecycle: impact, risk, communications, training, adoption
• Conduct change impact and readiness assessments
• Identify risks/resistance and execute mitigation plans
• Own training strategy and deliverables (course outlines, curriculum, and training documentation)
• Deliver all change artifacts (comms, stakeholder plans, adoption tracking)

Agile Delivery Integration

• Align change work to Agile lifecycle (design → build → test → release → adoption)
• Embed change activities into project plans and sprint cycles
• Partner closely with product, tech, and project teams

Stakeholder Alignment & Communication

• Clearly articulate the “why” behind changes
• Build alignment across business + technology stakeholders
• Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms)
• Drive engagement and buy-in at all levels

Strategic Thinking & Business Alignment

• Connect change efforts to business outcomes, operating model, and future state
• Identify adoption risks and influence solution/design improvements
• Monitor adoption metrics and adjust plans to improve outcomes

Leadership & Influence

• Coach leaders and teams through change
• Influence without authority across cross-functional teams
• Act as a trusted partner to both technologists and functional leaders

What Do You Need to Bring?

Required Qualifications (Must-Haves)

• Minimum 3 years of change management experience (non-negotiable)
• Proven experience executing end-to-end change (ADKAR or similar)
• Strong communication and executive storytelling skills
• Ability to build relationships and drive alignment across stakeholders
• Experience supportingenterprise technology or transformation initiatives
• Strong problem-solving and strategic thinking skills
• Ability to operate independently in a fast-paced, ambiguous environment

Preferred Qualifications (Nice-to-Haves)

• Change management certification (e.g., Prosci)
• Experience working in Agile / product delivery environments
• Exposure to large-scale digital, data, or AI transformations

Success Measures

• High adoption and effective use of new tools/processes
• Strong stakeholder alignment and positive feedback
• On-time delivery of change plans and deliverables
• Measurable improvement in adoption, engagement, and business outcomes
• Ability to proactively identify and mitigate adoption risks

Benefits & Perks 

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process 
• Flexible spending accounts 
• Medical, dental and vision insurance 
• Life and disability insurance 
• Associate assistance program 
• Paid parental and adoption leave 
• Access to fertility and adoption benefits through Carrot 
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community 
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) 
• Seven associate wellness half days per year 
• Merchandise discount on all of our brands 
• Opportunities for career advancement, we believe in promoting from within 
• Access to multiple Associate Resource Groups 
• Global team of people who will celebrate you for being YOU! 

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.