The Warehouse Supervisor/Lead is responsible for overseeing parts of the end-to-end fulfillment process for the US Warehouse, ensuring the safe and efficient operation of defined warehouse areas. This role supervises staff, ensures performance meets KPIs, and drives continuous improvement across operation functions, including inbound, picking, outbound, e-commerce, and BOH/Fixtures.

Key Responsibilities

Operations Management (Operation TLs)

Oversee daily warehouse operations, outlined in the specific areas noted above

Ensure efficient space utilization and maintain accurate inventory records

Implement and maintain warehouse policies and procedures

Order Fulfillment: Accurate and timely processing, picking, packing, and delivery of all online/B2C customer orders, returns, and exchanges

Staff Supervision and Management (All TL)

Recruit, train, supervise, and evaluate warehouse staff

Develop staff schedules and assign tasks to ensure smooth operations

Foster a safe and collaborative working environment

People Management

Compliance and Safety (All TL)

Ensure compliance with local health and safety regulations

Conduct regular safety audits and implement safety programs

Maintain security protocols to protect warehouse assets

Ensuring Safe Operation: Ensure the safe operation of the distribution center (DC) and keep up with compliance needs

Inventory Control (Stock Control TL)

Monitor inventory levels and perform regular stock checks. Manage stock takes and stock reconciliations

Implement inventory control procedures to minimize discrepancies

Coordinate with Merchandise & Loss Prevention teams to manage inventory effectively

Manage DC consumables (packaging, labels, stationary, etc.) and place orders in a timely manner

Logistics Coordination (Operation TLs)

Coordinate inbound and outbound logistics with suppliers, transport companies, and customers

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