Resident Services Coordinator

Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. 

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates 

• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately 

• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures 

• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks 

• Receives, logs and distributes packages to residents and obtains signature for package delivery 

• Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed 

Requirements:  

• A high school diploma or GED is required. Vocational training or some college courses completed is preferred  

• In addition to the education outlined above, 1-2 years of customer service experience 

• Good customer service skills 

• Good communication skills 

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include: 

• Full benefits package 

• Generous paid time off 

• 401(k) with company match 

• Growth and advancement opportunities 

• Lucrative referral bonus program 

• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?! 

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace 

#LI-DG24