Are you passionate about sharpening your technical skills? Do you have a knack for problem-solving? Do you enjoy working with software to create impactful solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered “Yes'' to all those questions, then we’re looking for you!

The Technical Support Specialist Intern is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class Customer Success, which has earned us a 98% customer satisfaction rating! A Technical Support Specialist Intern demonstrates excellent communication skills, strong technical aptitude, and high attention to detail. You’ll be the go-to person for enabling customer integrations for an upcoming project. You’ll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

Responsibilities:

As the Technical Support Specialist Intern, you will:

Configure integrations via 3rd party software
Manage projects end to end
Manage customer communication about projects
Keep management informed of progress

Preferred Experience & Qualities:

What are we looking for in this role?

Tech-savvy and motivated to learn a new product quickly
Basic understanding of Prismatic, Azure Table Storage, or similar platform
Moderate knowledge of REST APIs
Provide exceptional customer service for integration troubleshooting issues
Adhere to SLAs set for the project
Maintain a high level of customer satisfaction through professional and courteous service
Work closely with the Manager, Support Services to adhere to project goals and timeline
Work cross-functionally across Customer Success Support and Retention teams, as well as with the Engineering team
Able to work up to 20 hours/week
Can start immediately and be available through August 1

Life at FMX:

You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
You can wear jeans and tees: Feel free to keep it casual, we do.
You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

Compensation:

The hourly wage for this position is expected to be $15-$20/hr.

Company:

FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.

Learn more about this Employer on their Career Site