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About the Role:
Join our dynamic team at Planet Fitness - Duo Fit, LLC as a Customer Service Representative! In this role, you'll be the friendly face of our fitness community, helping members achieve their goals while ensuring a welcoming environment. If you're passionate about fitness and customer satisfaction, we want to hear from you!
Responsibilities:
- Provide exceptional customer service to all members and guests.
- Assist with membership inquiries and account management.
- Conduct facility tours and promote membership options.
- Handle member concerns and resolve issues promptly.
- Maintain cleanliness and organization of the front desk area.
- Support team initiatives to enhance member experience.
- Process transactions accurately and efficiently.
- Stay informed about promotions and fitness programs.
Requirements:
- High school diploma or equivalent; prior customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in basic computer skills and point-of-sale systems.
- Passion for fitness and a positive attitude.
- Availability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and attention to detail.
- Team player who thrives in a collaborative environment.
About Us:
At Planet Fitness - Duo Fit, LLC, we have been empowering our community to lead healthier lives for over a decade. Our members love our supportive atmosphere and affordable membership options, while our employees enjoy a fun and engaging workplace. Join us in making fitness accessible and enjoyable for everyone!.
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