Job Overview

Aflac Incorporated is seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia, United States. This is a Full-Time position where you will serve as a vital first point of contact for our valued policyholders. The ideal candidate will be a compassionate and effective communicator, committed to providing an exceptional level of service and support. You will play a crucial role in upholding our organisation's commitment to being there for our customers when they need us most, ensuring their enquiries are handled with efficiency and care.

Responsibilities

Serve as the primary point of contact for customers, handling inbound enquiries via phone, email, and other communication channels.
Provide accurate, valid, and complete information by using the right methods and tools.
Effectively investigate and resolve customer issues and complaints with a high degree of professionalism and empathy.
Guide policyholders through the claims process, ensuring they have a clear understanding of the steps involved.
Process policy amendments, payments, and other customer requests with precision and in a timely manner.
Maintain detailed and accurate records of all customer interactions and transactions in our systems.
Collaborate with internal teams to manage complex customer cases and ensure seamless resolution.
Adhere to all company policies, procedures, and regulatory compliance standards.

Qualifications

Essential Qualifications:

Proven experience in a customer-facing service role.
Exceptional verbal and written communication and interpersonal skills.
Strong active listening, problem-solving, and analytical abilities.
A high level of empathy, patience, and professionalism.
Proficiency in using computers and standard office software.
The ability to work effectively in a fast-paced, team-orientated environment.
Excellent organisational skills and a keen eye for detail.

Desirable Qualifications:

Previous experience within the insurance or financial services industry.
Familiarity with CRM (Customer Relationship Management) software.
A degree from an accredited university or college is considered an asset.

Benefits

In addition to a dynamic and supportive work environment, we offer a competitive compensation and benefits package.

A competitive hourly wage of $18.00 - $30.00 USD, commensurate with experience.
Comprehensive health, dental, and vision insurance options.
Generous paid time off and holiday entitlement.
Opportunities for continuous professional development and career advancement within the organisation.
A robust retirement savings plan to help you prepare for the future.

Learn more about this Employer on their Career Site