Exhibitor Services Specialist

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Legends Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Exhibitor Services Specialist at the Greater Columbus Convention Center. The Exhibitor Services Specialist is responsible for coordinating delivery of client utility services to facility users during events in the facilities.  Performs accounts receivable work.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Receive, sort, and route incoming utility requests including Electric, Internet, Phone, Plumbing, Rigging and Cleaning.
• Receive and respond to customer inquiries and issues. 
• Collect fees and payment of services.  Issue receipts for deposit.  Assure accuracy of all computations, reports & postings concerning charges discounts, materials and labor.
• Coordinate advance orders and on-site changes from customers to Engineering. Assuring that service set-ups by tradesmen are in accordance with customer order requirements.
• Staff Exhibitors Services Desk during events. 
• Resolve normal field problems. 
• Collect past due or unpaid fees from on-site customers.
• Finalize customer utility requirements as assigned and prepare event summary reports.

• Assist in analyzing collected data and prepare recommendations for charge rates, policies, procedures, services and communication materials for Exhibitor Services.
• Operate in the Guest Services zones, meeting and greeting guests, offering answers to their queries.
• Operate in the Service Centers, guiding visitors to their desired destination within and outside of the facility. Completing a range of tasks including retail transactions, scooter rentals, copying and printing services.
• Assist with coverage for the Administrative Front Desk as needed.
• All other duties and responsibilities as assigned.
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed.
• Must feel comfortable when around large groups or speaking to a guest, as needed
• Understands the importance of providing customer service and in understanding of “The Magic is in the Details”

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

One to three years customer service experience preferred.  Familiar with basic accounting and excel.

Skills and Abilities  

Excellent general office skills.  Computer literate at an intermediate level.  Ability to understand and follow through with oral and written instructions.  Ability to undertake and complete multiple tasks.  Must possess demonstrated problem-solving and communication skills and have excellent organizational, planning and interpersonal skills.  This position requires the ability to interact with all types of people. Must be able to get along with co-workers, customers, vendors, and visitors to the facility.  This position requires the ability to respond politely to all individuals and work well as a team player.

COMPENSATION

Competitive rate, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (Greater Columbus Convention Center /Columbus, OH)

Indoor and outdoor environment with exposure to loud noise, heat, and cold

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds. 

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor