Multi-Site Property Manager - Affordable Housing

Description

About Community Action Partnership Belknap-Merrimack (CAPBM):

The Community Action Partnership Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, support seniors to maintain independent living, prepare children for future success, and enrich the lives of those in our community.

What It’s Like to Work Here:

Working at CAPBM means being part of a collaborative team driven by a passion for making a difference. Our supportive, inclusive environment fosters professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of individuals and families we serve. We value commitment, innovation, and adaptability, making every day an opportunity to create impactful solutions and meaningful connections within our community.

A Day in the life of an Affordable Housing Multi-Site Property Manager:

As the Affordable Housing Property Manager, you’ll perform on-site and centralized management, compliance, administrative and operational duties for the affordable housing projects managed by CAPBM. Your day will involve:

• Serves as the primary contact for residents, ensuring questions, complaints, and concerns are addressed promptly and professionally.
• Collects rents, arrearages, and other required payments; maintains accurate financial records in accordance with CAPBMCI fiscal procedures.
• Investigates, documents, and resolves resident complaints; coordinates solutions with maintenance staff, vendors, and the Housing Director as needed.
• Facilitates open communication with residents regarding housing policies, lease requirements, and service expectations.
• Oversees intake, certification, and recertification processes to support fair access and full occupancy.
• Complete lease signings and annual recertification for all properties.
• Coordinates property inspections, maintenance schedules, and vendor services to ensure safe, quality housing conditions.
• Provides residents with timely updates on property issues, scheduled repairs, and resolution timelines.
• Reviews and verifies vendor invoices, statements, and service provider billings; ensures accountability in operational expenditures.
• Prepares operational reports and summaries for the Housing Director, highlighting resident concerns and corrective actions taken.
• Promotes a resident-focused culture that emphasizes respect, responsiveness, and problem-solving.
• Traveling to multiple properties throughout Belknap-Merrimack County.

 Your role will directly contribute to a positive participant experience.

Requirements

Qualifications to Be an Affordable Housing Multi-Site Property Manager:

Education:

• Associate’s degree in business, human services, or related field; or equivalent work experience.
• Prior housing, property management, or resident service experience preferred.
• Required to attend training relevant to HUD occupancy, compliance, and resident relations as directed.

Experience: 

• Minimum of 2 years of Affordable Housing experience required.

Skills: 

• Strong organizational, communication, and interpersonal skills. Proficiency in affordable housing software such as Onesite, Boston Post, or Yardi, is a plus.

Characteristics: 

• Attention to detail, confidentiality, problem-solving skills, and a commitment to fostering a positive workplace.

Technical: 

• Knowledge of HUD and FHEO rules and regulations regarding eligibility requirements for tenancy preferred.

Ready to Apply?

If this job sounds like a fit for you, click to apply. We’d love to hear from you! Together, we can empower communities and enrich lives.

Community Action Partnership Belknap-Merrimack Counties is an Equal Opportunity Employer.