Patient Registration Specialist (Full Time)

Join our compassionate and dynamic team at Concord Orthopaedics! We are seeking a dedicated full-time Patient Registration Specialist to provide exceptional care and support in our Concord office.

The Patient Registration Specialist is responsible for ensuring accurate and efficient registration of patients within Athenahealth (Athena) and maintaining the integrity of patient demographic and insurance information. This role requires strong insurance knowledge, exceptional attention to detail, and the ability to provide professional and courteous customer service. The specialist will play a key role in verifying insurance eligibility, correcting accounts, and supporting smooth patient flow through effective communication and problem-solving.

Job Responsibilities:

• Register and update patient information accurately in Athena, ensuring demographic and insurance data is correct and complete.
• Reconcile and maintain patient records, making corrections as necessary to ensure account accuracy.
• Scrub and verify insurance eligibility ahead of upcoming appointments to avoid billing or coverage issues.
• Communicate professionally and effectively with patients regarding registration, insurance, and account information.
• Provide high-level customer service by addressing patient inquiries with empathy, professionalism, and efficiency.
• Collaborate with clinical and administrative staff to resolve discrepancies in patient information and support seamless care delivery.
• Utilize strong computer skills to navigate multiple systems and perform data entry with accuracy and speed.
• Maintain a thorough understanding of various insurance plans, requirements, and policies to assist patients effectively.
• Demonstrate strong problem-solving skills to identify and resolve registration, eligibility, and account issues.
• Uphold confidentiality and compliance with HIPAA and organizational policies.

Job Requirements:

• High school diploma or equivalent required; associate degree or relevant healthcare coursework preferred.
• Previous experience in patient registration, medical front office, or healthcare administration strongly preferred.
• Proficiency in Athenahealth (Athena) or similar electronic health record (EHR) system preferred.
• Strong knowledge of insurance plans, eligibility requirements, and coverage processes.
• Excellent communication skills, both written and verbal, with a focus on patient-centered service.
• Strong computer proficiency, including MS Office and healthcare software systems.
• Exceptional attention to detail, accuracy, and organizational skills.
• Ability to problem-solve effectively and work both independently and as part of a team.

Core Competencies:

• Patient-focused customer service
• Insurance and eligibility expertise
• Data accuracy and attention to detail
• Professional communication and teamwork
• Problem-solving and critical thinking
• Adaptability and accountability

Benefits
We offer a comprehensive benefits package, including:

• 401(k) with Company Match
• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Paid Time Off (PTO)
• Life Insurance
• Employee Assistance Program