Scheduling Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support staffing needs across Falcon field locations by shifting resources to ensure that employees are allocated appropriately and needed units are fully staffed. 

• Coordinate filling schedules based on company demand for 24hr/7 day a week calendar. 

• Build and modify shift profiles within the TraumaSoft system. 

• Create and staff long distance transports and standby events.

• Cultivate strong relationships with field employees (EMTs and Nurses).

• Monitor and proactively communicate the field staffing levels with field leadership and dispatch. 

• Perform status audits for FT, PT, PD requirements. 

• Partner with the People Team on employee work status and leave of absence. 

• Partner with Recruiting to assess the need to maintain appropriate staffing levels at each station. 

• Schedule FTO support for Training including, Academy, CEVO and skills days. 

• Schedule FTO training schedules for new employees. 

• Coordinate and schedule student ride-alongs. 

• Partner with Payroll and Station Managers to ensure all work hours are accurate as reflected on employee timecards.

• Demonstrate exceptional customer service with both internal and external customers.  

• Partner in the implementation of programs, policies and procedures which support Falcon’s goal to become the employer of choice within our industry.

• Examine and recommend enhancements to processes to ensure continuous improvement of Falcon’s support of our internal and external customers.

• Other duties and projects as assigned.

TECHNICAL SKILLS AND KNOWLEDGE 

• Demonstrate technical proficiency in multi-site staffing resource allocation to ensure optimal operational capacity.

• Working knowledge of upholding company policies and procedures.

• Excellent time management skills with a proven ability to prioritize and meet deadlines.

• Ability to multitask and provide timely responses to staffing problems.

• Proficient with Google Suite and ability to learn operations software. TraumaSoft experience preferred.

LEADERSHIP AND COMMUNICATIONS SKILLS 

• Promote and maintain a culture of trust and teamwork while maintaining a respectful and positive attitude.

• Mindful of appearance, demeanor and always behave in a professional, courteous and punctual manner.

• Strong learning agility and ability to adapt to an ever-changing environment.

• Excellent verbal and written communication skills ensuring employees have the best experience while engaging with the communications center.

EDUCATION AND WORK EXPERIENCE

• Demonstrated background of successful customer service experience required.

• High school diploma or equivalent.

• EMS experience preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times. 

This is a general statement of required major duties and responsibilities performed on a regular and continuous basis.  It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.