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PLEASE NOTE:
- It is a Hybrid Position at Concord, New Hampshire.
- LOCAL candidates who are willing to work a minimum of 2 days/week onsite.
Job Description:
Position requires experience with Microsoft Active Directory, Azure Active Directory, Microsoft Exchange, PowerShell, and M365 Cloud solutions. This position is heavily focused on identity/permissions management and troubleshooting network access. Selected candidate will be doing account builds, processing data access requests, managing tickets, supporting basic email problems, and managing group memberships. Often this will require research and follow up with approvers before implementing requested changes.
Under the guidance of DOIT, the resource in this role:
- Creates and maintains user identities; allocates enterprise licenses, administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements.
- Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies; includes managing email accounts, distribution lists, and other shared mail resources; provides second tier support.
- Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes.
- Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery.
- Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement.
- Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed.
- Partners with technicians from other DoIT divisions and bureaus to provide support and solutions.
- Follows all established DoIT and State policies, standards, and procedures.
Key Skills:
- Position requires experience with Microsoft Active Directory, Azure Active Directory, Microsoft Exchange, PowerShell, and M365 Cloud solutions
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