Position Overview

We are looking for dependable, service-minded individuals to join our remote team as Client Assistance Specialist. This position focuses on helping customers organize vacation plans, understand available choices, and receive reliable support as their arrangements come together.

You'll assist with research, reservation coordination, client communication, and follow-up while learning how to use approved industry resources. No previous travel experience is necessary. Training and continued education are provided for individuals who are ready to learn.

What You'll Do

Communicate with clients to understand their vacation plans, dates, preferences, and spending range
Search available resorts, hotels, cruises, transportation, tours, activities, and other getaway services
Provide appropriate options based on individual client requests and priorities
Help coordinate accommodations, transportation, activities, and additional vacation arrangements
Use approved reservation systems and supplier resources to manage booking information
Send confirmations, itinerary details, schedules, and relevant pre-departure information
Monitor upcoming deadlines and follow up when additional information is required
Answer client questions and provide updates throughout the planning process
Assist with routine reservation adjustments, cancellations, and special requests
Check booking information for accurate names, dates, and service details
Maintain organized client notes, reservation records, and communication history
Participate in destination and supplier education to expand your knowledge

What This Opportunity Includes

100% remote opportunity within eligible regions
Flexible part-time and full-time scheduling
Training and onboarding for beginners
No previous travel-industry experience required
Continued team support and guidance
Access to supplier and destination education
Opportunities to develop new professional skills
Growth and expanded responsibility opportunities
Performance-based incentives and recognition
Qualifying travel discounts and industry benefits
Supportive virtual team environment

Qualifications

Clear and professional communication skills
Strong customer-service and listening abilities
Organized with close attention to detail
Able to balance multiple client requests and deadlines
Comfortable researching information online
Willing to learn new reservation systems and digital tools
Resourceful and adaptable when plans change
Dependable with strong follow-up and time-management skills
Self-motivated and comfortable working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years old
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions

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